Experience

TenderCuts - Farm Fresh Meats and Seafood

• CITY HEAD



GFM RETAIL PVT LTD

• Bengaluru, Karnataka, India

• CITY HEAD OEPRATION RETAIL & ECOMMERENCE

  • Jan 2021 - Present



Grand Hypermarkets

• United Arab Emirates
• Retail
• 200 - 300 Employee

• Mall Manager

  • Aug 2018 - Jan 2021

   Achieved of monthly target for the mall – Sales, Margin, EBITDA.  Controlled Dump in Fresh categories by introducing fresh juice counters, take away counters etc.  Shrinkage control by streamlining the processes for stock movement and customer management.  Increased top line through mid-week, week-end and monthly flyers (offer leaflets); neighbourhood activities and in-store activities like inter-departmental competitions, special announcements, special displays, etc. to achieve targets.  Trained and empowered staff to drive performance in respective department.  Took a complete control on the stock fill rate and inventory control measures to avoid stock outs and excess stock situations.  Daily check on areas of statutory and regulatory compliance.  Focussed efforts to improve margin erosion and negotiation with vendors to buy inventory at better margin for special offer periods, excess inventory etc.  Customer Service Management to ensure customer satisfaction in terms of stock availability, service and complaint handling. Show less



Nesto Group

• United Arab Emirates
• Retail
• 700 & Above Employee

• Store Manager

  • Apr 2016 - Mar 2018

  ● Headed of all aspects of Operations of the entire store. ● Boosted up top line sales, managed P&L and other business objectives. ● Headed operation of 35000 Sqft outlet in the region & 110 staff . ● Responsible for stock replenishment, controlling shrinkage within the set parameters. ● Maintained a high level of hygiene and safety standards of the store. ● Maintained good customer relationship and retained them. ● Lead core department and support functions viz. HR, Maintenance, QA, IT etc. as per SOPs. ● Pushed business through in-store activities on promotional activities. ● 20% growth over same period last year was attained during the tenure. ● Identified and resolved customer complaints and took steps to improve service. ● Responsible for training of team and worked towards overall development of the store. Show less



Spencer's Retail

• India
• Retail
• 700 & Above Employee

• ACTIVATION & REGIONAL ALLIANCE MANAGER

  • Jan 2015 - Apr 2016

  ● To generate revenue by partnering with vendors and selling prime spots and other potential space in the stores. ● Ensure legal aspects in Alliances are met diligently. ● Work closely with Operations Head for creating space in the store. ● Coordinate with Operations Managers to create opportunities for generating new business. ● To keep abreast with the range of products in store and bring in assortment through Alliance which are not available in the stores. ● To generate revenue by partnering with vendors and selling prime spots and other potential space in the stores. ● Ensure legal aspects in Alliances are met diligently. ● Work closely with Operations Head for creating space in the store. ● Coordinate with Operations Managers to create opportunities for generating new business. ● To keep abreast with the range of products in store and bring in assortment through Alliance which are not available in the stores.



Trent Hypermarket Pvt Ltd-Star Bazaar- A Tata & Tesco Enterprise

• India
• Retail
• 400 - 500 Employee

• Assistant Store Manager Operations

  • Apr 2013 - Jan 2015

  Boost topline sales, manage P&L and other business objectives, Lead cross-functional team and ensure execution of the area strategic plan, Undertake initiatives for recruitment & development of manpower, Make interventions on merchandise mix display and execute store plans, Identify potential for loss and develop strategies to eliminate it, Prepare sales and customer relations reports by analyzing and categorizing sales information, Identifying and investigating customer complaints and service suggestions, Provide direction, motivation & training to the sales team for ensuring optimum performance for all operational sales related issues, Maintains a safe and clean store environment by developing and publishing evacuation routes, determining and documenting locations of potentially dangerous materials and chemicals, Perform cash audits and deposit investigations to fully account for store cash Show less



99P Stores Ltd

• United Kingdom
• Retail
• 100 - 200 Employee

• Store Operations Manager

  • Sep 2006 - Nov 2012

  Established corporate strategies for achieving the topline &bottom-line targets and handled business planning, operations & analysis for assessment of revenue potential in business, Created initiatives, designed events, planned merchandising and executed marketing events for increasing sales, Coordinated with stores department for ensuring adequate stock & placed timely orders as well as coordinated for in-store promotional activities for releases & special products, Mapped clients’ requirements & rendered best products to suit their requirements backed up by prompt after-sales service, generated business from existing accounts and achieved profitability & sales growth, Built and maintained healthy business relations with major corporate & institutional clients ensuring maximum customer satisfaction in a demonstrative manner, Managed sales and marketing operations, ensured accomplishment of set business targets, met the ever-increasing competition from organized and unorganized structures. Show less