Experience

CONTINUON

• United States
• Insurance
• 1 - 100 Employee

• Support Analyst

  • Apr 2019 - Present

  - Effective, clear communication and coordination with team members and supervisors - Technical helpdesk and systems administration role to work closely with high-level clients, brokers, and vendors through phone and email correspondence to maintain service satisfaction - Troubleshoot FTP connection and system administration issues including case building and EDI implementation and maintenance for 100 accounts on our Consumer Driven Healthcare management software - Managed 273 client accounts on the Travisoft WebCobra platform including the processing of yearly benefit renewals for over 3500 individual benefit plans - Actively research problems by reading published knowledge articles, system documentation, and discussing solutions with supervisors - Create written documentation and approach management to improve the development of in-house business and technical processes and project management - HIPPA compliance and maintaining securely encrypted data transmission standards - Full-service ACA data aggregation, formatting, report generation, and filing - Proficient understanding and usage of multiple benefits administration technologies, including Alegeus, Selerix, and WebCOBRA software - Utilize Salesforce as a customer support tool to track client information and manage support tickets - Salesforce Apex development and back-end manual maintenance of the service platform to better serve our internal teams and streamline customer support through process automation and improved workflow - Python development for file automation and data processing, reducing weekly processing time from 20 hours to 4 hours - Gaining familiarity with SQL and database administration - Worked with vendor partner in marketing campaign that increased orders by over 100% and boost individual participant spending by over 200% - Alegeus Wealth Care Administration Certified 03/2020 - Alegeus HSA Administration Certified 03/2020



Floor & Decor

• United States
• Retail
• 700 & Above Employee

• Assistant Department Manager

  • Nov 2018 - Jun 2019

  - Specialist in natural stone sales for home improvement, e.g. granite, limestone, marble, travertine, slate, etc. - Merchandise coordination and stocking - Warehouse administration, forklift certified - Adept in Microsoft Office applications, experience with JDA back office system - Specialist in natural stone sales for home improvement, e.g. granite, limestone, marble, travertine, slate, etc. - Merchandise coordination and stocking - Warehouse administration, forklift certified - Adept in Microsoft Office applications, experience with JDA back office system



Eye Consultants of Atlanta

• United States
• Medical Practices
• 1 - 100 Employee

• Appointment Scheduler

  • Jun 2018 - Oct 2018

  - Appointment scheduling and office administration - Data entry of patient account information and posting charges in Nextgen software alongside payment processing with Phreesia software - Patient support through phone and email while maintaining HIPPA compliance - Appointment scheduling and office administration - Data entry of patient account information and posting charges in Nextgen software alongside payment processing with Phreesia software - Patient support through phone and email while maintaining HIPPA compliance



LCW Props Atlanta

• Greater Atlanta Area

• Electronic Technician

  • Jan 2018 - Jun 2018

  - Electrical wiring and maintenance - Fabrication of props for film production - Equipment experience with large power tools, Dremel, pallet jack, etc - Electrical wiring and maintenance - Fabrication of props for film production - Equipment experience with large power tools, Dremel, pallet jack, etc



Boars Head Lounge

• Athens, Georgia Area

• Bar Back

  • May 2017 - Dec 2017

  - Barback for five months - Basic bartending experience - Comfortable in hectic and crowded environments - Barback for five months - Basic bartending experience - Comfortable in hectic and crowded environments



The University of Georgia

• Higher Education
• 700 & Above Employee

• Event Staff

  • Apr 2017 - Jul 2017

  - Media and private event technician - Manipulation of lights and sound components using lightboard and mixing consoles - Media and private event technician - Manipulation of lights and sound components using lightboard and mixing consoles



Amici Athens

• Athens, Georgia Area

• Line Cook

  • May 2016 - Jul 2017

  - Started as prep cook on back of house staff - Progression to full line cook and pizza jockey within a year - Started as prep cook on back of house staff - Progression to full line cook and pizza jockey within a year



Pine Street Market

• Avondale Estates, GA

• Retail Associate

  • Mar 2009 - Aug 2015

  - Learned and implemented traditional charcuterie methods in production - Retail sales in-store and at outdoor farmer’s market events - Assisted with back of house production and packaging - Learned and implemented traditional charcuterie methods in production - Retail sales in-store and at outdoor farmer’s market events - Assisted with back of house production and packaging



Wechsler Engineering

• Decatur, Georgia

• Intern

  • Jan 2015 - May 2015

  - Assisted in design of lumber mill components - Data compilation using excel - Experience with open-CAD software - Assisted in design of lumber mill components - Data compilation using excel - Experience with open-CAD software



Georgia Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Intern

  • Jun 2013 - Aug 2014

  - Summer internship over two years - Worked with the development of microneedle treatments - Summer internship over two years - Worked with the development of microneedle treatments