Greg Mikael Juhanson

Service Designer at Bikeep
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Contact Information
us****@****om
(386) 825-5501
Location
Tallinn, Harjumaa, Estonia, EE
Languages
  • English Native or bilingual proficiency
  • Russian Limited working proficiency
  • Estonian Native or bilingual proficiency

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Credentials

  • Service Design: How to Design Integrated Service Experiences – Top 10% Course Taker
    The Interaction Design Foundation
    Dec, 2022
    - Nov, 2024
  • UX Design Foundations
    Uxcel
    Nov, 2022
    - Nov, 2024
  • Business and Everyday Negotiations
    Äripäeva Akadeemia
    Jun, 2022
    - Nov, 2024
  • Cheerfulness as a Leadership Tool
    Äripäeva Akadeemia
    Jun, 2022
    - Nov, 2024
  • Communication in Conflicts
    Äripäeva Akadeemia
    Jun, 2022
    - Nov, 2024
  • Agile Project Management
    Google Career Certificates
    Feb, 2022
    - Nov, 2024
  • C2 Proficiency
    Cambridge Assessment English
    Dec, 2020
    - Nov, 2024
  • Entrepreneurial Skills Pass
    Entrepreneurial Skills Pass (ESP)
  • Mindful self-leadership
    Äripäeva Akadeemia

Experience

  • Bikeep
    • United States
    • Urban Transit Services
    • 1 - 100 Employee
    • Service Designer
      • May 2022 - Present

      Leveraging my strong analytical skills, I have conducted an in-depth analysis of Bikeep's service journey for our partners and municipality clients. This has allowed me to better understand their unique personas and requirements, ultimately leading to the development of customized strategies to address their needs. With a focus on fostering strong partnerships, I have conceptualized, designed, and developed a comprehensive training platform to onboard our partners seamlessly. This platform serves as a valuable resource for our partners, empowering them to excel in selling, scaling, and operating a Bikeep network in their respective markets. Show less

  • Delfi Meedia
    • Estonia
    • Media Production
    • 100 - 200 Employee
    • Contributing Journalist
      • Jul 2021 - Present

      As a contributing journalist for Delfi, a leading Estonian media outlet with over 600,000 monthly readers, I share my experiences as a Digital Nomad and contribute to the investigative fact-checking journalism division. As a contributing journalist for Delfi, a leading Estonian media outlet with over 600,000 monthly readers, I share my experiences as a Digital Nomad and contribute to the investigative fact-checking journalism division.

  • Estonian Defense Forces
    • Defense and Space Manufacturing
    • 100 - 200 Employee
    • UX & UI Design Team Lead
      • Dec 2021 - Apr 2022

      Further developed the use of agile methodologies throughout the Cyber Command's divisions.Developed the Cyber Command's UX/UI design thinking work processes regarding the distinctive military security requirements.

    • UX & UI Designer
      • Jul 2021 - Dec 2021

      Worked on the rehaul of the Estonian Defense Force's official Command and Control software.Analysed user experience by problem mapping and conducting usability tests and user interviews.Improved the user interface by following design principles and data gathered from usability tests.Designed graphic elements for in-house use.Software used: Adobe XD, Adobe Illustrator, Adobe InDesign.

  • Eesti Väitlusselts
    • Estonia
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Political Debate Moderator
      • Oct 2021 - Nov 2021

      Moderated the official Lääneranna municipality council election debate. The official council election debate required in-depth due diligence of the political situation in Lääneranna and background analysis of the candidates participating in the election. The debate was held live and broadcast online. As a moderator, I maintained order, led the pace of the debate, managed topics, and cross-questioned participants. Moderated the official Lääneranna municipality council election debate. The official council election debate required in-depth due diligence of the political situation in Lääneranna and background analysis of the candidates participating in the election. The debate was held live and broadcast online. As a moderator, I maintained order, led the pace of the debate, managed topics, and cross-questioned participants.

  • NOP Cafe & Deli
    • Tallinn, Harjumaa, Estonia
    • Waiter
      • May 2019 - Sep 2019

      My first job experience as a full-time waiter at the famous bohemian cafe NOP taught me to value communication and cognitive management skills. Due to NOP’s popularity, was the cafe filled with clients during all open hours throughout the summer. Waiters had to manage tens of tables with numerous clients at a time while sustaining high standards under immense stress. "The better the waiter, the better the tip" led me to up my emotional intelligence and reflected in my pay. My first job experience as a full-time waiter at the famous bohemian cafe NOP taught me to value communication and cognitive management skills. Due to NOP’s popularity, was the cafe filled with clients during all open hours throughout the summer. Waiters had to manage tens of tables with numerous clients at a time while sustaining high standards under immense stress. "The better the waiter, the better the tip" led me to up my emotional intelligence and reflected in my pay.

Education

  • Tallinn School No. 21
    Secondary education, Intensified sciences - Information Technologies, Mathematics, Physics
    2019 - 2021
  • Tallinn School No. 21
    Primary Education, 1. - 9.
    2009 - 2020

Community

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