Experience

Capriotti's Sandwich Shop

• United States
• Restaurants
• 200 - 300 Employee

• Vice President of CAPMastery

  • Dec 2018 - Present

  Work closely with all franchise partners in the system to set them up for success and growth within our system.Lead the opening process with our design and construction department to help our partners open their new shops quickly and profitable. Work in conjunction with all internal departments to set our new shops up for success from day one. Continue supporting our partners with our CAPMastery program via our business coaches.Lead the team of Capriotti's Business Coaches to engage with our franchise partners to help drive great operations and profitability which allows us to grow the brand nation wide. Show less

• Capriotti's Business Coach

  • Jun 2017 - Dec 2018

  Worked as the liaison between the corporation and our franchise partners. Helped to develop the CAPMastery program which aids in the development of our franchise partners in operations, marketing and development, as well as all aspects of their business.



Five Guys Enterprises

• United States
• Restaurants
• 700 & Above Employee

• Director of Operations MD/DE

  • Jun 2015 - Apr 2017

• Area Manager

  • Jan 2013 - Jun 2015

  Responsible for 20+ corporate restaurants and 4 district managers in the DC/DE/MD area. Lead and direct the teams on all P&L responsibilities as well as company standards.

• District Manager

  • Jan 2011 - Dec 2012



Burger King

• United States
• Restaurants
• 700 & Above Employee

• Franchise Business Leader

  • Oct 2006 - Dec 2010

  Responsibilities included, but were not limited to, providing operational support and professional business guidance to Burger King Restaurants by: Ensuring company-wide uniformity of Burger King Programs, operational standards and procedures in all restaurants. Managing new store opening processes within my area. Providing on-site training and support to team members and management as needed. Managing the transfer process between the existing and prospective owner. Conducting in-store training sessions in support of new products, limited time offers, new programs and procedures to team members. Providing guidance, support, and development of franchisees within their assigned area to maximize their sales and promote brand expectations. Conducting Business Reviews with all franchisees in my area using a standardized balanced scorecard to aide franchisee to grow profitably, fund the future, and excite the customer through Operations Excellence. Identifying and influencing the Franchise Operator to develop additional restaurants through the purchase of existing stores and the opening of new stores. Monitoring the franchise in regard to compliance with Brand Standards, Operating Systems, Franchise Agreement and all health codes and other regulatory requirements such as Food Bourne Illness Reports. Conducting competitive marketing analysis and marketing techniques to grow sales and improve profits. Participating in conference calls, meetings and other forums to effectively and efficiently report on activities, events and operational goals of the business. Show less



Quiznos Subs

• Franchisee / Various Positions

  • Mar 1999 - Jun 2005

  Responsibilities included, but were not limited to: Guiding, supporting and developing franchisees to maximize their profitability. Planning and analyzing financial reports and developing solutions to maintain financial goals. Training and coaching franchisees into successful and profitable businesses within their areas. Managing site selection, negotiating leases and overseeing all phases of openings on 14th, 18th and 19th Streets; Supervising a staff of 30 employees at multiple locations and conducting their performance reviews. Training new franchise owners for the in-store training program as directed by The Quiznos Corporation. Managing store performance and profitability by utilizing and tracking monthly, weekly and daily financial figures and plans. Monitoring marketing plans for the area to maximize brand saturation to drive sales and growth. Implementing Store Marketing Programs to ensure customer service guidelines are followed. Creating and maintaining budgets, tax returns and vendor expenses. Increasing catering and delivery department daily totals by 25 percent. Providing feedback and tools to stores to increase profitability. Encouraging franchises to join Marketing Co-Ops and developing marketing strategies used throughout the franchise community. Developing manual for new franchise grand opening events. Facilitating quarterly business reviews, providing quality assurance visits to stores and maintaining standards for compliance with food service industry. Other duties as assigned. Show less



The Quiznos Corporation

• Various positions held

  • Dec 1993 - Jun 1998

  Held various positions with Quiznos Subs including marketing manager, new store developer. I was a jack of all trades. I knew the business like the back of my hand and used this knowledge to help advance the brand. Held various positions with Quiznos Subs including marketing manager, new store developer. I was a jack of all trades. I knew the business like the back of my hand and used this knowledge to help advance the brand.