Gabrielle Luciano
Group Executive Assistant & Head of HR at Airnow- Claim this Profile
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Bio
Credentials
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Internal Auditor: ISO 9001 Training Course
BSIJun, 2014- Sep, 2024 -
ISO 9001:2008 Foundations for Implementation Training Course
BSIMay, 2014- Sep, 2024
Experience
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Airnow
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United States
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Individual and Family Services
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Group Executive Assistant & Head of HR
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Sep 2017 - Present
Airnow is a leading B2B SaaS intelligence platform enabling developers and publishers from across the globe to analyse, distribute, secure, and monetise their apps. Airnow is a leading B2B SaaS intelligence platform enabling developers and publishers from across the globe to analyse, distribute, secure, and monetise their apps.
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Meniga
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United Kingdom
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Software Development
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1 - 100 Employee
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Executive Assistant
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Jan 2015 - Jun 2017
Meniga, one of Fintech's top 50 companies, is the European market leader of white-label Personal Finance Management (PFM), helping retail banks across the world utilise their data to better engage with their customers and offer personalised and insightful user experience. • Complex diary and meeting management for the Managing Director/ Head of Sales, including minute taking, presentation preparation, CRM logging and follow up activity • Managing international travel arrangements… Show more Meniga, one of Fintech's top 50 companies, is the European market leader of white-label Personal Finance Management (PFM), helping retail banks across the world utilise their data to better engage with their customers and offer personalised and insightful user experience. • Complex diary and meeting management for the Managing Director/ Head of Sales, including minute taking, presentation preparation, CRM logging and follow up activity • Managing international travel arrangements and itineraries for the MD and the sales team • Managing day-to-day relationship and communication with Meniga sales team and stakeholders • Responsible for the efficient running of UK office as Office Manager (handling local service contracts and resolution of HR issues – payroll, vacation, communications and coordination point for UK staff) • Events: responsible for organising and co-ordinating all company events such as; Christmas party and social events, 200 attendee customer conference held in Iceland, ‘Next Bank’ event for industry thought leaders and professionals hosted in London • Conduct on going review, development and clarification of sales processes, driving New Business meeting steps, note taking/minutes, follow-ups and sales team meetings coordination • Manage and analyse sales pipeline and produce board reports on sales progress • Overseas compliance of CRM (Pipedrive) and all sales processes • Conducting origination and qualifying activities to support new business, involved in preparing and completing RFI’s and RFP’s for prospects • Managing marketing event plans, where to attend, prospect strategy • Conduct marketing related tasks such as press releases, client interviews, reference calls for prospects, talking head videos and events, as well as support content of the company website, blog, and social media sites Show less Meniga, one of Fintech's top 50 companies, is the European market leader of white-label Personal Finance Management (PFM), helping retail banks across the world utilise their data to better engage with their customers and offer personalised and insightful user experience. • Complex diary and meeting management for the Managing Director/ Head of Sales, including minute taking, presentation preparation, CRM logging and follow up activity • Managing international travel arrangements… Show more Meniga, one of Fintech's top 50 companies, is the European market leader of white-label Personal Finance Management (PFM), helping retail banks across the world utilise their data to better engage with their customers and offer personalised and insightful user experience. • Complex diary and meeting management for the Managing Director/ Head of Sales, including minute taking, presentation preparation, CRM logging and follow up activity • Managing international travel arrangements and itineraries for the MD and the sales team • Managing day-to-day relationship and communication with Meniga sales team and stakeholders • Responsible for the efficient running of UK office as Office Manager (handling local service contracts and resolution of HR issues – payroll, vacation, communications and coordination point for UK staff) • Events: responsible for organising and co-ordinating all company events such as; Christmas party and social events, 200 attendee customer conference held in Iceland, ‘Next Bank’ event for industry thought leaders and professionals hosted in London • Conduct on going review, development and clarification of sales processes, driving New Business meeting steps, note taking/minutes, follow-ups and sales team meetings coordination • Manage and analyse sales pipeline and produce board reports on sales progress • Overseas compliance of CRM (Pipedrive) and all sales processes • Conducting origination and qualifying activities to support new business, involved in preparing and completing RFI’s and RFP’s for prospects • Managing marketing event plans, where to attend, prospect strategy • Conduct marketing related tasks such as press releases, client interviews, reference calls for prospects, talking head videos and events, as well as support content of the company website, blog, and social media sites Show less
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Facewatch
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United Kingdom
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Law Enforcement
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1 - 100 Employee
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Office Manager
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Jul 2013 - Jan 2015
Facewatch is a secure cloud-based platform that uses Facial Recognition technology to proactively prevent, deter and protect businesses against theft. Office Maintenance and Admin: • Maintaining the condition of the office and arranging for necessary repairs including liaising with building management, owners and contractors • Organising the office layout, managing suppliers and maintaining office supplies and equipment • Developing and implementing new administrative systems… Show more Facewatch is a secure cloud-based platform that uses Facial Recognition technology to proactively prevent, deter and protect businesses against theft. Office Maintenance and Admin: • Maintaining the condition of the office and arranging for necessary repairs including liaising with building management, owners and contractors • Organising the office layout, managing suppliers and maintaining office supplies and equipment • Developing and implementing new administrative systems, managing filing systems and record keeping and managing office expenditure/ petty cash • Keeping office insurance, legal agreements and policies up to date • General office admin HR Administration: • Conduct HR admin including; absence, annual leave, and expenses • Oversea the recruitment of new staff including induction and new starter documentation Sales Administration: • Managing invoices, sending quotations and chasing customer payments • Liaising with account managers with regards to contract renewals • First point of contact and liaison with external accountants IT Support: • First point of contact for general IT office issues such as printers, liaising with broadband and telephone providers • Liaising and assisting IT contractor with any IT issues or admin, up-keeping the company shared network and mail server, managing user access rights and company software. Quality Manager: • Managing and up keeping the ISO 9001 accreditation, ISO 9001 Quality Representative and Internal Auditor Health and Safety Representative: • Ensure the office is compliant with H&S regulations by reviewing and updating H&S policies and procedures, including accidents handling and fire safety • Conducting annual H&S audits Other responsibilities: • Producing quarterly data analysis and statistical information for the company • Answering telephone queries and responding to customer enquiries, including escalating problems to the right person • Involvement in IT planning and customer requirement meetings Show less Facewatch is a secure cloud-based platform that uses Facial Recognition technology to proactively prevent, deter and protect businesses against theft. Office Maintenance and Admin: • Maintaining the condition of the office and arranging for necessary repairs including liaising with building management, owners and contractors • Organising the office layout, managing suppliers and maintaining office supplies and equipment • Developing and implementing new administrative systems… Show more Facewatch is a secure cloud-based platform that uses Facial Recognition technology to proactively prevent, deter and protect businesses against theft. Office Maintenance and Admin: • Maintaining the condition of the office and arranging for necessary repairs including liaising with building management, owners and contractors • Organising the office layout, managing suppliers and maintaining office supplies and equipment • Developing and implementing new administrative systems, managing filing systems and record keeping and managing office expenditure/ petty cash • Keeping office insurance, legal agreements and policies up to date • General office admin HR Administration: • Conduct HR admin including; absence, annual leave, and expenses • Oversea the recruitment of new staff including induction and new starter documentation Sales Administration: • Managing invoices, sending quotations and chasing customer payments • Liaising with account managers with regards to contract renewals • First point of contact and liaison with external accountants IT Support: • First point of contact for general IT office issues such as printers, liaising with broadband and telephone providers • Liaising and assisting IT contractor with any IT issues or admin, up-keeping the company shared network and mail server, managing user access rights and company software. Quality Manager: • Managing and up keeping the ISO 9001 accreditation, ISO 9001 Quality Representative and Internal Auditor Health and Safety Representative: • Ensure the office is compliant with H&S regulations by reviewing and updating H&S policies and procedures, including accidents handling and fire safety • Conducting annual H&S audits Other responsibilities: • Producing quarterly data analysis and statistical information for the company • Answering telephone queries and responding to customer enquiries, including escalating problems to the right person • Involvement in IT planning and customer requirement meetings Show less
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REED
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United Kingdom
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Staffing and Recruiting
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700 & Above Employee
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Office Manager & Team Assistant
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Oct 2012 - Jul 2013
• Managing room facilities, bookings and conferences for internal and external candidates/clients using Lotus Notes • Liaising with internal and external queries in relation to the mega-site over the phone and through email • Administration support to the mega-site teams • Producing internal marketing and communications presentations on PowerPoint for business and regional managers • Managing incoming/outgoing mail, stationary and purchasing • Organising the staff social… Show more • Managing room facilities, bookings and conferences for internal and external candidates/clients using Lotus Notes • Liaising with internal and external queries in relation to the mega-site over the phone and through email • Administration support to the mega-site teams • Producing internal marketing and communications presentations on PowerPoint for business and regional managers • Managing incoming/outgoing mail, stationary and purchasing • Organising the staff social events • Supporting consultants and managers within the mega-site • Health and Safety representative for the site • Liaise with property contacts to ensure smooth running and maintenance of the building • Managing site security and supplier deliveries • Dealing with enquiries and requests from clients, candidates and external agencies • Taking an active role in the mega-site triumvirate meetings to facilitate a 'working together' culture • Writing and producing the monthly mega-site newsletter Show less • Managing room facilities, bookings and conferences for internal and external candidates/clients using Lotus Notes • Liaising with internal and external queries in relation to the mega-site over the phone and through email • Administration support to the mega-site teams • Producing internal marketing and communications presentations on PowerPoint for business and regional managers • Managing incoming/outgoing mail, stationary and purchasing • Organising the staff social… Show more • Managing room facilities, bookings and conferences for internal and external candidates/clients using Lotus Notes • Liaising with internal and external queries in relation to the mega-site over the phone and through email • Administration support to the mega-site teams • Producing internal marketing and communications presentations on PowerPoint for business and regional managers • Managing incoming/outgoing mail, stationary and purchasing • Organising the staff social events • Supporting consultants and managers within the mega-site • Health and Safety representative for the site • Liaise with property contacts to ensure smooth running and maintenance of the building • Managing site security and supplier deliveries • Dealing with enquiries and requests from clients, candidates and external agencies • Taking an active role in the mega-site triumvirate meetings to facilitate a 'working together' culture • Writing and producing the monthly mega-site newsletter Show less
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Extraordinary Managed Services Limited
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United Kingdom
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IT System Operations and Maintenance
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1 - 100 Employee
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Operations Manager
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Jul 2011 - Jun 2012
Extraordinary Managed Services Limited is an established managed services provider focused on designing and managing bespoke cloud infrastructure for Software as a Software (SaaS) companies. Duties included: Office Manager & PA: • Complex diary management • Managing and booking domestic and international travel arrangements for the CTO and the team including; flights, accommodation, transport and putting together itineraries • Arranging and conducting meetings in and out… Show more Extraordinary Managed Services Limited is an established managed services provider focused on designing and managing bespoke cloud infrastructure for Software as a Software (SaaS) companies. Duties included: Office Manager & PA: • Complex diary management • Managing and booking domestic and international travel arrangements for the CTO and the team including; flights, accommodation, transport and putting together itineraries • Arranging and conducting meetings in and out of office as well as virtual meetings • Organising venues for meetings, minute taking, producing agendas and action plans • Management of emails and ticketing queues, managing deadlines for responses and requests • Office admin - post, purchasing, expenses • Managing stock levels of stationary and hardware for the London and Edinburgh office • Hardware purchasing and supplier account management HR: • Administering holiday leave, lateness and absence • Processing expenses • Organising overtime and the on-call rota • Recruitment Project/ Quality and Technical Management: • Manage, develop and assign projects in line with the continuous development of the business • Analysing large sets of monitoring alerts and data to improve and secure our backup and recovery procedures. • Procedure and performance errors, improvement, documentation and enforcement • Identify technical errors and trace root causes • Office disaster recovery in case of a network failure • Manager of London office and technical team in both London and Edinburgh locations • Remote management of the Edinburgh technical team through web, video and telephone conferencing • Project management of new customer deployments and internal roll-outs Sales and Sales Administration: • Attend customer meetings/visits, trade exhibitions, networking events • Prepare quotes and administer contract documents Show less Extraordinary Managed Services Limited is an established managed services provider focused on designing and managing bespoke cloud infrastructure for Software as a Software (SaaS) companies. Duties included: Office Manager & PA: • Complex diary management • Managing and booking domestic and international travel arrangements for the CTO and the team including; flights, accommodation, transport and putting together itineraries • Arranging and conducting meetings in and out… Show more Extraordinary Managed Services Limited is an established managed services provider focused on designing and managing bespoke cloud infrastructure for Software as a Software (SaaS) companies. Duties included: Office Manager & PA: • Complex diary management • Managing and booking domestic and international travel arrangements for the CTO and the team including; flights, accommodation, transport and putting together itineraries • Arranging and conducting meetings in and out of office as well as virtual meetings • Organising venues for meetings, minute taking, producing agendas and action plans • Management of emails and ticketing queues, managing deadlines for responses and requests • Office admin - post, purchasing, expenses • Managing stock levels of stationary and hardware for the London and Edinburgh office • Hardware purchasing and supplier account management HR: • Administering holiday leave, lateness and absence • Processing expenses • Organising overtime and the on-call rota • Recruitment Project/ Quality and Technical Management: • Manage, develop and assign projects in line with the continuous development of the business • Analysing large sets of monitoring alerts and data to improve and secure our backup and recovery procedures. • Procedure and performance errors, improvement, documentation and enforcement • Identify technical errors and trace root causes • Office disaster recovery in case of a network failure • Manager of London office and technical team in both London and Edinburgh locations • Remote management of the Edinburgh technical team through web, video and telephone conferencing • Project management of new customer deployments and internal roll-outs Sales and Sales Administration: • Attend customer meetings/visits, trade exhibitions, networking events • Prepare quotes and administer contract documents Show less
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Accounts Manager
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Jun 2010 - Nov 2010
(Summer project whilst at University) Bookkeeping and Customer/Accounts management: • Invoicing customers and suppliers • Banking and admin • Processing payments, standing orders, purchase orders, direct debits and refunds • Account audits, reconciliations and fixing discrepancies • Debt management and chasing via telephone, emails and letters • Managing customer and supplier accounts including dealing with customer queries and complaints • Project: Transitioned… Show more (Summer project whilst at University) Bookkeeping and Customer/Accounts management: • Invoicing customers and suppliers • Banking and admin • Processing payments, standing orders, purchase orders, direct debits and refunds • Account audits, reconciliations and fixing discrepancies • Debt management and chasing via telephone, emails and letters • Managing customer and supplier accounts including dealing with customer queries and complaints • Project: Transitioned accounting system from Quickbooks to Sage.
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Systems Administrator
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Oct 2008 - May 2010
(Part time whilst at University) • HP Server builds, configuration, and installation for both Windows and Linux including data-centre work in the racks, audits, cabling • VPS builds for Windows and Linux using Xen • Setting up monitoring using Nagios • DNS management including SSL's • Magento installations • Zimbra email setups • Traffic monitoring using Cacti • Procedure documentation in Atlassian Wiki • Running and analysing backups and failures… Show more (Part time whilst at University) • HP Server builds, configuration, and installation for both Windows and Linux including data-centre work in the racks, audits, cabling • VPS builds for Windows and Linux using Xen • Setting up monitoring using Nagios • DNS management including SSL's • Magento installations • Zimbra email setups • Traffic monitoring using Cacti • Procedure documentation in Atlassian Wiki • Running and analysing backups and failures using R1Soft and rsync/lvm backup system Exposure to various networking and web hosting technologies, hardware’s and software’s such as; • Cloud computing • Citrix Xen Virtualisation – Windows and Linux • Private cloud solutions – Vmware, vSphere and vCentre • Application hosting- Atlassian, Magento Ecommerce and Zimbra • Cisco networking equipment • Microsoft software licensing
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Education
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2007 - 2010
Kings College London
Bachelor of Science (BSc), Computer Science with Management -
2005 - 2007
Gunnersbury Sixth Form
A-levels, Mathematics, Psychology, Product Design
Community
