Experience

Synergy Financial Advisers Ltd

• Singapore
• Financial Services
• 200 - 300 Employee

• Relationship Manager

  • Nov 2019 - Present



motherswork

• Singapore
• Retail
• 1 - 100 Employee

• Retail Supervisor

  • Jul 2017 - Sep 2019

  Utilize information technology to record sales figures, for data analysis and forward planning.Provides coaching and training to newly hired staff.Handle customer's complaints, questions and resolve issues regarding sales orders and deliveries.Manage promotions in Department Stores(Tangs & Takashimaya).Maintain inventory and ensure items are in stock. Utilize information technology to record sales figures, for data analysis and forward planning.Provides coaching and training to newly hired staff.Handle customer's complaints, questions and resolve issues regarding sales orders and deliveries.Manage promotions in Department Stores(Tangs & Takashimaya).Maintain inventory and ensure items are in stock.



Raffles Health Insurance Pte Ltd

• Claims Officer

  • Dec 2016 - Jun 2017

  Process medical claims (GP, SP & HP) of SATS company.Maintains quality customer services by following customer service practices and responding to customer inquiry.Documents medical claims actions by completing forms, reports, logs and records.Prepares payment report on timely manner. Process medical claims (GP, SP & HP) of SATS company.Maintains quality customer services by following customer service practices and responding to customer inquiry.Documents medical claims actions by completing forms, reports, logs and records.Prepares payment report on timely manner.



EXL

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • May 2010 - Jun 2011

  Handled Allstate Life Insurance Account.Analyse client’s policy if cash values are eligible for loan / withdrawal.E-mail support.Back office support (withdrawal/loan applications, updated documents to customers account and others).Received incoming calls and gave professional customer service help. Handled Allstate Life Insurance Account.Analyse client’s policy if cash values are eligible for loan / withdrawal.E-mail support.Back office support (withdrawal/loan applications, updated documents to customers account and others).Received incoming calls and gave professional customer service help.



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Credit Collections Specialist

  • Nov 2005 - Mar 2010

  Handled American Express Acct.Negotiated payment arrangements.Identified and analyzed declined transactions and alert customers if there are any fraudulent activities on their card.Recorded information regarding financial status of customer and status of collection.Reviewed, analyzed and assisted the risk of offering credit.Skip tracing.Assisted customers on how to file bankruptcy and follow-up any documents needed. Handled American Express Acct.Negotiated payment arrangements.Identified and analyzed declined transactions and alert customers if there are any fraudulent activities on their card.Recorded information regarding financial status of customer and status of collection.Reviewed, analyzed and assisted the risk of offering credit.Skip tracing.Assisted customers on how to file bankruptcy and follow-up any documents needed.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jul 2004 - Oct 2005

  Taking inbound calls which include general services like: payments, troubleshooting, handling billing disputes, updating status of services Taking inbound calls which include general services like: payments, troubleshooting, handling billing disputes, updating status of services



Coca-Cola Bottlers Phil, Inc.

• 100 - 200 Employee

• Student Intern

  • Jun 2003 - Nov 2003

  Encoding Daily Sales Report.Taking down important details during board meetings.Filing documents and other clerical works. Encoding Daily Sales Report.Taking down important details during board meetings.Filing documents and other clerical works.