Experience

Better Living Australia

• Australia
• Retail
• 1 - 100 Employee

• Marketing and Events Co-Ordinator

  • Feb 2022 - Present

  Marketing Planning ● Collaborate with management to implement creative content across all platforms and website ● Briefing creative suppliers (graphic/web designers) ● Basic website updates (Shopify is preferable) ● Monitoring of social media accounts including responding to and engaging directly with audiences in the voice of our Brand ● Research and write engaging copy for specific campaigns throughout the year ● Working with the GM to build marketing strategies and planning, including content calendar ● Writing for print/digital media, blog articles, social media posts ● Uploading blog posts, sourcing images, optimizing for web/SEO Events Planning ● Organise and prepare all requirements for expos/shows including but not limited to stand setup, show documentation, flights, car hire, stand stock, pre-show requirements etc ● Ensuring all administrative tasks and relevant documents (Event Orders, invoices etc.) are completed within required timeframes ● Work closely with the entire events and operations team, as well as suppliers to ensure all events run smoothly and seamlessly to meet or exceed client expectations ● Review potential expos and provide data to management on attendance figures, demographics, and suitability for the business to attend ● Prioritising workloads with good judgment, and setting timelines to adhere to tight deadlines Show less



Surfers Paradise Surf Life Saving Club

• Australia
• Public Safety
• 1 - 100 Employee

• Supervisor / Event co-ordinator

  • Feb 2017 - Mar 2022

  • Liaise with clients and customers with intentions to exceed their needs and expectations. • Manage and coordinate suppliers and all event logistics (for example, setup, catering, staffing and budgets). • Effectively plan, manage and lead all events providing post event analysis. • Ensure that insurance, legal, health and safety obligations are met. • Actively seek new business and event opportunities. • Build, develop and maintain positive relationships with new and existing clients. • Engage in marketing campaigns to drive and grow the business. Managementandcoordinationofdailyrestaurantoperationsinconjunctionwithforecasteddaily sales operations. • Managementandsupervisionofstaffrosteredonshifttomaintainhighqualitycustomerservice. • Deliveringhighcustomerserviceobjectivesthroughthedeliveryoffoodandbeverageitemsbased on customer orders, assisting and addressing customer feedback as required. • ProcessingcustomersalesusingvariousPOSsystemsandoperations. Show less



Griffith College

• Australia
• Higher Education
• 1 - 100 Employee

• Digital Marketing Intern

  • Feb 2020 - Aug 2020

  • Managed social media presents over various digital channels, such as Facebook, Instagram and Twitter. • Measuring and reporting on the performance of all digital marketing campaigns. • Identify trends and insights, and optimising marketing spending and performance based on the result of trends and insights. • Brainstorm new and creative growth strategies to increase reputation and brand awareness. • Edit and post content, videos, podcasts, and audio content on online sites using various technological platforms. Show less



Griffith University

• Australia
• Education Management
• 700 & Above Employee

• GUGC Badminton Club - Marketing Head

  • Nov 2019 - Jun 2020

  • Management and coordination of marketing strategies to promote the Badminton Club to recruit students and staff membership and make it the leading social sport club at the university. • Developing and promoting well-being campaigns that target improving and increasing the health and well-being of students through the engagement in sports and recreation. • Management of traditional and digital channels of promotional activities of the Badminton Club. • Monitoring and reporting trends, insights and outcomes to the President of the Badminton Club. Show less



Volunteering Gold Coast

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Public Relations Intern

  • Jul 2019 - Oct 2019

  • Scheduling social media posts and email campaigns to entice and recruit potential volunteers and clients in conjunction with organisational recruitment objectives. • Researching marketing strategies to formulate initiatives to improve and maximise organisational outcomes. • Plan and create event posts using Canva to promote public, organisational and community event and volunteering vacancies. • Updating organisational website with promotional material pertaining to the organisation such as events and vacancies. • Monitoring and reporting schedules for social media campaigns and assisting in writing media releases. Show less



Runaway Bay Sports and Leadership Center

• Event Assistant

  • Apr 2018 - Sep 2018

  • Plan, coordinate and execute activities in conjunction with project timelines, whilst maintaining 80% engagement in teams in line with event goals. • Motivating and working collaborative with event teams to maximise on time delivery of project goals to event. • Coordinating with staff and vendors to ensure sufficient equipment and amusement rides available to satisfy planned activities for events. • Researching and networking with liaison officers to assist in motivating event teams. • Identifying and rewarding event teams that showed determination, willpower and teamwork. Show less



CCI Kenya

• Kenya
• Consumer Services
• 700 & Above Employee

• Customer Care Representative

  • Jul 2014 - Jul 2016

  • Business to consumer sales initiatives to promote products and services to generate interest and convert to sales. • Resolving customer feedback on products and services by problem solving and providing productive customer resolution outcomes. • Deliver quality and outstanding customer service, both over-the-phone and face-to-face, through the development of rapport. • Working towards and meeting individual KPIs, working towards team and organisational sales goals. • Business to consumer sales initiatives to promote products and services to generate interest and convert to sales. • Resolving customer feedback on products and services by problem solving and providing productive customer resolution outcomes. • Deliver quality and outstanding customer service, both over-the-phone and face-to-face, through the development of rapport. • Working towards and meeting individual KPIs, working towards team and organisational sales goals.