Glory Esguerra

Team Manager at Sykes Marketing Services, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Philippines, PH

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Experience

  • Sykes Marketing Services, Inc.
    • Outsourcing/Offshoring
    • 100 - 200 Employee
    • Team Manager
      • Sep 2010 - Present

      Responsible for supervision and monitoring of a team composed of 15 agents. Review and monitor the performance of the team against needed KPI's, ensuring that calls are handled professionally and instigating appropriate, using performance management tools to manage any shortfall.

    • TSR
      • May 2009 - Aug 2010

      Responsible for taking outbound calls and converting contacts into sale. Maintain the quality of the calls and uphold quality standards on every call.

  • Reed Elsevier Philippines
    • Philippines
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Operations Supervisor
      • Apr 2013 - Mar 2022

    • Operations Manager
      • Apr 2013 - Mar 2022

Education

  • College of the Holy Spirit
    Bachelor's Degree, Hotel and Restaurant Management
    1996 - 2000

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