Gloria Saldana
Client Services Manager at Shipowners Claims Bureau, Inc.- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Honor's Deans List
-Feb, 2013- Oct, 2024
Experience
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Shipowners Claims Bureau, Inc.
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United States
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Insurance
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1 - 100 Employee
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Client Services Manager
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2018 - Present
● Design and manage operating routines to optimize information flow (staff meetings, status update briefings, Quarterly Business Reviews) ● Manage a team that work through a matrix training implemented for success, all which were temps and turned permanent roles in special departments like Human Resources, Surveys, Claims, and Underwriting
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Maritime Claims Processor
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Feb 2017 - Present
● Managed projects such as file destruction, document management systems (Oracle), program training 6 global offices, client communication strategy, etc. ● Identified, diagnosed, and resolved technical issues while updating and collaborating with IT Dept. on the progress of resolution and escalating priority or larger-scale issues to management for awareness with company systems ● Organized data and generated reports for the Board of Directors with P&I Pool Claims and File Reviews to… Show more ● Managed projects such as file destruction, document management systems (Oracle), program training 6 global offices, client communication strategy, etc. ● Identified, diagnosed, and resolved technical issues while updating and collaborating with IT Dept. on the progress of resolution and escalating priority or larger-scale issues to management for awareness with company systems ● Organized data and generated reports for the Board of Directors with P&I Pool Claims and File Reviews to manage risk and compliance ● Created drafting letters to cover shipowners, operators, and charterers for third-party liabilities encountered in the commercial operation of the entered vessels
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Top of the Rock Observation Deck
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Recreational Facilities
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1 - 100 Employee
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Human Resources Associate
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2016 - 2017
● Assisted in the full life cycle of recruitment, including posting job openings, reviewing resumes, conducting initial interviews, and coordinating the interview process with hiring managers. ● Managed new hire onboarding, including preparing offer letters, conducting orientations, and ensuring timely completion of required paperwork. ● Provided professional and courteous support to 1,500+ professional and support-level staff across site (e.g., phone, email, and system control). ●… Show more ● Assisted in the full life cycle of recruitment, including posting job openings, reviewing resumes, conducting initial interviews, and coordinating the interview process with hiring managers. ● Managed new hire onboarding, including preparing offer letters, conducting orientations, and ensuring timely completion of required paperwork. ● Provided professional and courteous support to 1,500+ professional and support-level staff across site (e.g., phone, email, and system control). ● Participated in HR projects, such as policy updates, diversity and inclusion initiatives, and process improvements. ● Supported employee relations efforts by addressing inquiries, resolving conflicts, and serving as a point of contact for HR-related matters. ● Supported the development of training materials for new hires, ensuring a smooth onboarding process and contributing to a 50% reduction in training time. Show less ● Assisted in the full life cycle of recruitment, including posting job openings, reviewing resumes, conducting initial interviews, and coordinating the interview process with hiring managers. ● Managed new hire onboarding, including preparing offer letters, conducting orientations, and ensuring timely completion of required paperwork. ● Provided professional and courteous support to 1,500+ professional and support-level staff across site (e.g., phone, email, and system control). ●… Show more ● Assisted in the full life cycle of recruitment, including posting job openings, reviewing resumes, conducting initial interviews, and coordinating the interview process with hiring managers. ● Managed new hire onboarding, including preparing offer letters, conducting orientations, and ensuring timely completion of required paperwork. ● Provided professional and courteous support to 1,500+ professional and support-level staff across site (e.g., phone, email, and system control). ● Participated in HR projects, such as policy updates, diversity and inclusion initiatives, and process improvements. ● Supported employee relations efforts by addressing inquiries, resolving conflicts, and serving as a point of contact for HR-related matters. ● Supported the development of training materials for new hires, ensuring a smooth onboarding process and contributing to a 50% reduction in training time. Show less
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Education
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2021 - 2024
Baruch College
Master of Arts - MA, Business/Corporate Communications -
Baruch College
Bachelor of Arts (B.A.), Business/Corporate Communications -
Information Technology High School
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Southern Regional High School
Community
