Gloria Nanjala Wanyonyi
Customer Service Officer at Eclof kenya- Claim this Profile
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Bio
Experience
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ECLOF Kenya
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Kenya
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Financial Services
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100 - 200 Employee
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Customer Service Officer
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Nov 2020 - Present
• Works directly with our clients to generate new client revenue as well as grow existing relationships. • Communicates directly with underwriters and managers to make sure our client transactions complete smoothly. • Assists in Sales Team's achievement of revenue growth by actively participating in client calling efforts, and providing timely turnaround on credit requests • Works directly with management to ensure client satisfaction and to make sure the firm is meeting all client needs. • Initiates promotional events and training classes, resulting in increased sales. • Maintains and updates all credit files • Analyzes credit reports and credit scores • Handles all escrowed loans and performs annual escrow analysis Show less
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Finance Assistant
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Feb 2017 - Sep 2020
• Maintained accounting functions including accounts payable, accounts receivable, general ledger, financial reporting and payroll. • Prepared the monthly reconciliation of the revenue system to the general ledger system, resolving any discrepancies and workflow issues. • Coordinated the full month end procedure, including preparation of balance sheets, income statements, and trial balance statements. • Prepared reconciliations for monthly closings. • Ensured accuracy of revenue and expense accounts. • Assisted in the annual fiscal closing process by preparing schedules, providing documentation, and reviewing year-end closing process and supporting the annual audit. • Maintained and monitored the fixed assets schedule. • Understood, applied, and ensured compliance with multiple levels of internal policies and external regulations which may require interpretation. • Responsible for managing expenses in the most appropriate and efficient manner according to generally accepted accounting principles.. • Daily inputting of sales & purchase invoices to the finance system. Show less
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ACCOUNTS ASSISTANT
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Jul 2015 - Sep 2019
• Corrected, processed, and reconciled accounts documents such as, invoices, departmental billings, employee reimbursements, cash/credit card receipts and vendor statements • Reviewed and coded financial information • Prepared and processed documents to disburse funds and make deposits • Prepared weekly and monthly financial reports • Compiled and reviewed information for accuracy • Maintained files, and computerized accounting databases • Corrected, processed, and reconciled accounts documents such as, invoices, departmental billings, employee reimbursements, cash/credit card receipts and vendor statements • Reviewed and coded financial information • Prepared and processed documents to disburse funds and make deposits • Prepared weekly and monthly financial reports • Compiled and reviewed information for accuracy • Maintained files, and computerized accounting databases
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ACCOUNTS ASSISTANT GRADUATE INTERN
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May 2016 - Jan 2017
• Managed accounts payable, accounts receivable, and payroll departments. • Reported on variances in quarterly costing reports. • Administered online banking functions. • Prepared payment vouchers for merchants as well as for employees • Processed, maintained and updated the creditors ledger • Verified payments vouchers with Supplier invoices, LPOs, Receipts and other documents supporting the payments for relevant authorization and approval. • Verified account numbers to ensure that expenses are charged as appropriate. • Prepared bank reconciliation statements. • Updated the general ledger and extracted the monthly trial balance for recurrent development and project accounts. Show less
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INTERNAL AUDITOR ASSISTANT
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Oct 2015 - Apr 2016
• Evaluated, documented and assessed processes as they relate to Fixed Assets and Accounting. The goal was to get a better understanding the current processes and identify opportunities for improvement. • Created and oversaw various internal audits and analyzed audit results and discussed with process owners. • Produced process flowcharts to get a better understanding of processes for accounting management. • Developed Process Improvements projects to address operational issues. • Wrote detailed recommendations to make process improvements that included strengthening internal controls. • Submitted findings and recommendations through the preparation of Audit Reports and made subsequent follow-ups on actions taken by the unit audited to correct deficiencies / exception noted during audit. • Ensured the proper application and compliance of established Bank policies, plans and procedures. • Ensured that management is provided with accurate and reliable accounting and financial records through reviews, verification & checking of records. • Trained new audit staff in the examination of assigned areas of operation and also on other various auditable units of the union. Show less
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Education
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KENYA ACCOUNTANTS AND SECRETARIES NATIONAL EXAMINATION BOARD
Certified Public Accountant (CPA 2 section 3) -
COLLEGE OF INSURANCE
Executive certificate of proficiency -
MASINDE MULIRO UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Commerce - BCom, Accounting and Finance -
INTRAGLOBAL TRAINING INSTITUTE
Certificate in Computer Applications