Experience

The Teresa Group

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Director of Ontario Formula Program

  • Dec 2021 - Present

  • Provides counseling and support to the HIV/AIDS community for children and their families. • Manages a team of family support coordinators to facilitate programs that strengthen children and families within the HIV/AIDS sector • Trains team members about the corresponding policies and procedures, internal frameworks, and best practices• Hires family coordinators and interning students that fall within the values and ethics of the Teresa Group• Oversees the coordination of the Ontario Formula Program in conjunction with the Ministry of Health and Long-Term Care in Ontario. • Sustains the information interchange between the Teresa Group and their partners, ensuring best practices are implemented and innovative ideas fostered for the benefit of our clients • Liaison between health care professionals, social workers, and ASO community workers to support their patients/clients with securing baby formula and other life needs • Managed the Ontario Community-Based AIDS Service and Evaluation (OCASE) Database for accuracy and completeness thus improving the organization’s service delivery and the province’s support for this broader diverse community

• Lead Family Support Coordinator

  • Jun 2020 - Dec 2021

  • Coordinated a monthly parent’s group which provided participants with a safe space to share, learn and express their valued opinions • Created an anti-racist, anti-oppressive framework in which clients can feel respected and dignified within the organization• Engaged tutors, parents, and children in the implementation and evaluation of the tutoring program • Provided ongoing client support and counseling to children and families affected by HIV • Offered long-term case management services to families dealing with various concerns, such as housing, HIV stigma, poverty, mental health, violence, and child development• Represented the agency at committee meetings with external partners and stakeholders



RBC

• France
• Design Services
• 1 - 100 Employee

• Client Advisor

  • Jun 2014 - Jun 2020

  • Proactively engaged daily with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, and digital enablement and partner introductions • Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions • Proactively take ownership in resolving and preventing client banking problems • Cultivate and maintain relationships with partners to work as one RBC team• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions• Completed all relevant courses to date



Frontier College / Collège Frontière

• Non-profit Organizations
• 1 - 100 Employee

• GED Program Assistant

  • Aug 2012 - Jun 2014

  • Managed case notes, completed intake documentation, assessed clients in education requirement and GED completion; ensuring that clients’ needs were met• Experienced working one-on-one and in group settings; with diverse population groups,• including abused women and at-risk youths, newcomers & refugees • Strong facilitation experience, and knowledge of counselling theories, including life skills teaching and assisting clients in developing and implementing plans, to reach identified goals• Demonstrated ability to communicate effectively, both orally and in writing, with all levels of staff, while maintaining & establishing effective working relationships and objectivity with clients, staff community agencies and the public• Developed and maintained relationships with community agencies and organizations in order to communicate legislation, policies and procedures • Overviewed, identified and evaluated client needs, in order to develop education plans and referrals to educational support programs • Excellent computer skills gained from working in an automated environment; including MS Word, Excel and PowerPoint



Laura Canada

• Canada
• Retail
• 700 & Above Employee

• Sales Associate

  • 2011 - 2012

  • Customer service, one to one sale representative• Filed client cards, conduced client call and follow-up calls • Customer service, one to one sale representative• Filed client cards, conduced client call and follow-up calls



COSTI Immigrant Services

• Non-profit Organizations
• 100 - 200 Employee

• Housing Coordinator

  • Sep 2010 - Jun 2011

  • Managed intake, assessed newcomers and refugees, including adaptation and settlement services• Advocated for newcomers with public and private organization • Provided link between clients with specific settlement needs to available resources• Educated clients about relevant and current policies and legislationFacilitation/community services Conducted group and individual orientation, outreach and counselling on topics such as settlement, housing transportation, employment and child careResponded to crisis calls from abused women and addressed their immediate needsCounselled abused women, and males coping with separation, divorce, housing, health and employment problemsReferred clients to relevant services including housing, legal, medical and financial programs and how to access these servicesMonthly Liaisoning and maintaining productive working relationship with other professionals and other service providers; Responded to crisis calls from abused women and addressed their immediate needsCompleted daily intake documentation with clients including at-newcomer and refugees; obtained case history and background informationAssessed clients requiring housing assistance and referred them to other social servicesPlanned weekly activities for youths and teaching staff to implementDeveloped quarterly programs so that youth can learn new social skillsPerformed daily data entry and followed up with new clients

• Host Program Worker

  • Sep 2008 - Jun 2010

  • Maintained strong relationships with community agencies and organizations in order to communicate legislation, policies and procedures due to confidentiality and accurate client referral information.• Identified and evaluated client needs, in order to develop service plans and referrals to housing, employment and recreation support programs. • Provided immediate first call resolution and answered general inquires for abused women, students and youths. In addition, provided emotional support along with clarification of procedures



Stylecroft Superkids Daycare

• Board of Directors

  • Sep 2006 - Jun 2010

  Iniciated motions, monthly financial planning, norminated, second norminations Iniciated motions, monthly financial planning, norminated, second norminations



United Through Worship

• Social Coordinator

  • Sep 2008 - Apr 2009



Rexdale Women's Centre

• Canada
• Non-profit Organization Management
• 1 - 100 Employee

• Community Worker

  • Jan 2005 - Jun 2005