IT Sourcer Specialist

• Nov 2021 - Present

Quality Assurance Analyst

• Mar 2021 - Nov 2021

-Identify procedures and scenarios for the quality control of products and services.-Provides relevant information for the Monthly Quality Report.-Participates in monthly calibrating sessions to ensure that scoring skills-Supervise Quality Assurance performance in daily activities.- -Identify procedures and scenarios for the quality control of products and services.-Provides relevant information for the Monthly Quality Report.-Participates in monthly calibrating sessions to ensure that scoring skills-Supervise Quality Assurance performance in daily activities.-

Associate Recruiting Specialist

• Jun 2019 - Sep 2021

• Assist with back-office recruitment and candidate experiences in conjunction with internal partners including but not limited to Talent Acquisition Managers, Recruiting Supervisors, Recruiters, Interviewers, and HR Coordinators.• Process Agent new hire paperwork, including but not limited to: contingent offer letter, eLink for background check and drug testing, and final offer letter.• Contact candidates via phone, email, and text to drive completion of background, drug test, and final paperwork completion• Responsible for key metrics to include, but are not limited to: day 1 show rate, signed offer percentage, eLink completion percentage, the accuracy of SuccessFactors class requisition, and more.

Quality Assurance Analyst

• Jan 2018 - May 2019

• Technical Support Campaign:• Supervise Quality Assurance performance in daily activities.• Created and achieved product quality objectives and met product specifications.• Work with Site Manager, Training, and Quality Coordinator in communicating quality auditing results.• Facilitate a culture of open and honest two-way communication, ensuring key messages arecascaded to all the QA team, encouraging feedback and sharing of ideas and best practice

Quality Assurance Analyst

• Nov 2016 - Dec 2017

• Money Transfer Campaign:• Monitored process checks for proper completion and correct frequency.• Track quality trends to report problems to train, quality coordinator and quality Manager.• Support Training Department with NH onboarding on QA matters

Customer Service Agent

• Jun 2015 - Nov 2016

• Respond to customer requests for products, services, and company information with a warm and welcoming service• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.