Experience

Pebble Beach Resorts

• United States
• Hospitality
• 500 - 600 Employee

• Retired

  • Nov 2022 - Present

• Director of Operations -The Spanish Bay Club

  • Feb 2000 - Nov 2022

  Premier luxury private membership club with 375 exclusive members. Oversee, train and mentor staff. Primary responsibilities include member communication and relationships, resort guest and member guest satisfaction, planning of member social events, employee training, financial budget and payroll. Active member of resort Executive Committee Team reporting to Vice President of The Inn at Spanish Bay.

• Front Office Manager

  • Sep 1999 - Feb 2000

  Opening team member of The Spa at Pebble Beach. Assisted in hiring of opening team. Created employee training manuals for front office operations.

• Front Office Manager

  • Jan 1996 - Oct 1999

  Premier 160 room luxury resort. Leadership and mentoring of 5+ staff members. Engage with guests to anticipate their needs. Interaction with operational departments to ensure 100% guest satisfaction at legendary resort.

• Conference Services Manager

  • 1993 - 1996

  Planned corporate programs from start to finish at The Inn at Spanish Bay and The Lodge at Pebble Beach for up to 500 guests. Planning included guest rooms, food and beverage menu planning, activities final billing review. Also planned weddings and local social events.

• Front Office Manager

  • Feb 1988 - Jan 1993

  Managed 270 room luxury resort after just 4 months of opening. Leadership, training and mentoring of 50+ employees, including front desk, concierge, porter valet and doorman. Responsible for "first impression" of guest arrival to final billing at departure. Active member of Resort Executive Committee team.