Experience

The Westin Harbour Castle, Toronto

• Canada
• Hospitality
• 1 - 100 Employee

• Event Coordinator

  • Apr 2022 - Present

  • Administrative event execution as highlighted by the Sr. management of the department and performs other related tasks as assigned by management. • Handle daily/ weekly tasks to include: preparing the BEO meeting material, daily distribution of event details to the rest of the hotel, managing meal vouchers, weekly Group Resume/ BEO distribution, valet forecast, events overview, business calendar, etc. • Handling of the purchasing tool, raising Purchase Orders (PO’s), dealing with finance and other system support. • Handles all Internal meetings and External meetings equal to or less than 50 pax/ 50 rooms per night assigned • Focus to communicate and deliver outstanding events to the customer.



a.p.i. Alarm Inc.

• Canada
• Security and Investigations
• 1 - 100 Employee

• Station Lead

  • Nov 2020 - Apr 2022

  • Monitor fire, medical and security alarms with special care of high priority signals. • Process emergency inbound calls relating to our customer’s fire, medical, and security systems efficiently and in a professional manner. • Handling inbound medical alert/2-way calls, GPS medical alarm response. • Place outbound calls to notify or verify appropriate contacts or emergency authorities such as Fire Department, EMS, Police, in a prompt and efficient manner. • Manage large amounts of inbound and outbound calls in a timely manner. • Utilize excellent customer service skills and excellent customer’s expectations. • Clarify any questions throughout the shift to ensure successful completion of company procedures. • Review and approve processed signals. • Screen management and de-escalation of customer complaints.



City Cruises Toronto

• Canada
• Hospitality
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2019 - Oct 2020

  • Perform General Admin duties to ensure office’s operations were successful, use of computers for spreadsheet, word processing, and database management. • Adapting and developing new systems and customizing new product mix. • MIS & Revenue Reporting to Leadership to ensure proper Analysis of Revenues and Costs • Coordinate cruise events with Human Resources, Marine, F&B and Operations to ensure complete and accurate product details are communicated throughout the departments. • Customer Service Management, finalizing group event details and up-selling additional products to existing bookings. • Services Recovery Management.