Experience

UBA Kenya

• Kenya
• Banking
• 1 - 100 Employee

• Corporate Service Officer

  • Nov 2022 - Present

  • Drive efficiencies in the Bank’s procurement strategies, policies and processes incorporating local legislative requirements, digitisation and applying business insights and objectives ensuring procurement remains strategically relevant. • Ensure operational costs are in line with relevant budgetary controls • Lead in the achievement of SLAs and monitor SLA compliance within the admin, logistics and procurement area • Lead the procurement process, collaborating with business units to identify needs, manage the tender process, identify and on-board suppliers and monitor supplier performance. • Collaborate with business units to identify services and activities to support current and future customer needs • Provide guidance to the Procurement team on the implementation of category strategies for low and medium risk Goods and/or Services ensuring consistent sourcing practices



United Bank For Africa

• 700 & Above Employee

• Foreign Trade Officer

  • Aug 2021 - Jan 2023

  • Booking FX deals, placements and rollover• Interbank sales and purchase• Rates maintenance• Nostro accounts and CBK reconciliation• Process RTGS and TT • Related documentation in line with CBK guidelines and procedures

• Customer Services Officer and Teller

  • Oct 2018 - Jul 2021

  • Process and perform daily bank transactions • Identify and resolve customer needs • Ensure quality services to customers • Sell financial products and services to customers • Keep records of customer interactions and transactions • Set up new customer accounts • Verify customers • Interact with customers via phone, email, online or in person



Guaranty Trust Bank

• United Kingdom
• Banking
• 100 - 200 Employee

• Bank Teller/Customer Service Officer

  • Aug 2017 - Oct 2018

  • Address customer issues and resolve them in a timely and efficient manner • Collect prompt and accurate feedback from customers • Escalate unresolved customer issues to the appropriate internal teams • Setup and resolve problems with customer accounts • Address customer issues and resolve them in a timely and efficient manner • Collect prompt and accurate feedback from customers • Escalate unresolved customer issues to the appropriate internal teams • Setup and resolve problems with customer accounts



Ouru Super Store

• Procurement Officer

  • Oct 2014 - Aug 2017

  • Human Resource Management • Company Portfolio Management • Business Development • Procurement of goods • Receiving and inspection of goods • Issuing of stores. • Human Resource Management • Company Portfolio Management • Business Development • Procurement of goods • Receiving and inspection of goods • Issuing of stores.