Experience

Hasar Sistemas

• Strategic Management Services
• 1 - 100 Employee

• Technical Support

  • Dec 2015 - Present

  I provide technical support to Hasar clients for Hasar handheld applications Application support SQL Server jobs support Administrative tasks: Incident and change request follow-up Incident reports for commercial area Documentation and training Tools research and implementation on Debian: Wiki research and implementation of Dokuwiki Mantis testing environment implementation Mantis-Dokuwiki integration testing Ticket management research: OTRS and Request Tracker testing VPN clients installation: OpenVPN, OpenConnect and pptp-linux Bash scripts for SQL Server Job monitoring



Kopius | Careers

• Argentina
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support

  • Jun 2015 - Aug 2015

  Account Management and Support to HightowerAdvisors users for Domain, Exchange, Box and Airwatch. Technical support and configuration for Network printers, Cisco VPN and Outlook Account Management and Support to HightowerAdvisors users for Domain, Exchange, Box and Airwatch. Technical support and configuration for Network printers, Cisco VPN and Outlook



Telecom Argentina

• Argentina
• Telecommunications
• 700 & Above Employee

• Support Analyst

  • May 2013 - May 2015

  Siebel Functional Support Application support Incident analysis and management Case dispatch SQL (Oracle and MS Server) to find issues that affected multilple request Siebel Functional Support Application support Incident analysis and management Case dispatch SQL (Oracle and MS Server) to find issues that affected multilple request



Sofrecom

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Support Analyst

  • May 2013 - May 2015

  Siebel Functional Support Application support Incident analysis and management Case dispatch SQL (Oracle and MS Server) to find issues that affected multilple request Siebel Functional Support Application support Incident analysis and management Case dispatch SQL (Oracle and MS Server) to find issues that affected multilple request



Elipgo Technology

• Mexico
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support

  • Nov 2012 - Apr 2013

  Video Surveillance Platform Support, administration and configuration Surveillance Camera setup and support Video recording server Setup and administration Video Surveillance Platform Support, administration and configuration Surveillance Camera setup and support Video recording server Setup and administration



Symantec

• United States
• Software Development
• 700 & Above Employee

• Technical Support Engineer

  • Apr 2012 - Aug 2012

  Provide support for Endpoint Management (Symantec Management Platform and Altiris Agent). Resolving issue with communication, database, queries, configuration and performance. Support for Windows, Macintosh and Linux.

• Technical Support Engineer

  • Sep 2010 - Mar 2012

  Technical Support for Endpoint Protection resolving issues with Database, policies, communication and installation.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support

  • Feb 2008 - Sep 2010

  Technical Support For Employees for AS400, Lotus, Outlook, VPN,Active Directory, Microsoft Office, SAP. Password Reset, Configuration and usage Technical Support For Employees for AS400, Lotus, Outlook, VPN,Active Directory, Microsoft Office, SAP. Password Reset, Configuration and usage



Telmark

• Technical Support Agent

  • Aug 2007 - Jan 2008

  Customer care for American market on Movida handsets and its services Services Provided: customer care, activations, payments, subscriptions and information changes Customer care for American market on Movida handsets and its services Services Provided: customer care, activations, payments, subscriptions and information changes



Cubecorp

• Technical Support Agent

  • Mar 2007 - Jun 2007

  Nuvox Technical Support: Technical support for American market on dial-up connection Services Provided: customer care, technical support, service cancellation and activation and connectivity Nuvox Technical Support: Technical support for American market on dial-up connection Services Provided: customer care, technical support, service cancellation and activation and connectivity



Telmark

• Technical Support Agent

  • Feb 2007 - Mar 2007

  Customer care for American market on Movida handsets and its services Services Provided: customer care, activations, payments, subscriptions and information changes Customer care for American market on Movida handsets and its services Services Provided: customer care, activations, payments, subscriptions and information changes



Arvato

• Technical Support Agent

  • Oct 2006 - Jan 2007

  Xbox 360: Technical support and customer care for American market regarding X-Box Console and services provided. Services Provided: technical support, customer care, payments, cancellations and retention, repair order, connectivity and sales Xbox 360: Technical support and customer care for American market regarding X-Box Console and services provided. Services Provided: technical support, customer care, payments, cancellations and retention, repair order, connectivity and sales



Teletech

• Bellsouth Outbound Sales

  • Aug 2006 - Oct 2006

  Internet sales (ADSL) and Long Distance serviceServices Provided: customer care and sales

• Time Warner Cable Customer Care

  • May 2006 - Jul 2006

  Customer care providing information about billing statements, technical support for all Time Warner Cable services (Internet, Digital Cable TV and digital phone) as well as selling for all same servicesServices Provided: cancellations/retention, subscriptions, payments, adding services, connectivity and sales.



Teleperformance

• Motorola Technical Support

  • Mar 2006 - Apr 2006

  Technical support for handsets and accessories such as Bluetooth chargers and batteries, among othersProvided Technical Support, customer care, repair orders, connectivity

• AOL Technical Support

  • Jan 2006 - Mar 2006

  Technical Support for Dial-Up Connection, AOL software and EmailProvided Technical support, customer care and sales