Digital Marketing Tech

• Jul 2020 - Present

- Create, implement, and manage workflows / automation process to solve marketing needs/problems. - Administers, build, and execute email and marketing campaigns; tests workflow and identifies tactics for improvement across all platforms being used such as ActiveCampaign and Infusionsoft (Keap), Unbounce, Google Analytics, Google Tag Manager, CallRail, UseProof, Hotjar, Zapier and others. - Provide a problem solving and ‘point of escalation’ technical support function. - Create, implement, and manage workflows / automation process to solve marketing needs/problems. - Administers, build, and execute email and marketing campaigns; tests workflow and identifies tactics for improvement across all platforms being used such as ActiveCampaign and Infusionsoft (Keap), Unbounce, Google Analytics, Google Tag Manager, CallRail, UseProof, Hotjar, Zapier and others. - Provide a problem solving and ‘point of escalation’ technical support function.

Marketing Campaign Specialist

• May 2019 - Feb 2021

Digital Marketing Tech

• Feb 2020 - Jun 2020

Technical Specialist

• Feb 2018 - Mar 2020

Amazon and Shopify Expert

• Mar 2017 - Jan 2019

-Develop strong customer relationships and responsible in resolving queries of the customers through e-mail. -Writing 500-2000 words per article/blog for our website (html5, css). -Manage Amazon Seller account (FBA) for US and UK, Fulfillment and Removal Order. -Handles communication with Amazon Support to resolve any issues concerning the account. -Chase customer for feedback through Amazon Seller Account -Manage Shopify and BigCommerce account for existing websites. -Responsible for sourcing/finding products and vendors from Aliexpress and import, edit products through Oberlo for shopify account. -Responsible for adding new products and writing description to Shopify account. -Responsible for sourcing of products and communicating to vendors from Aliexpress. -Do Ad Hoc works or reports as employer requested.

Customer Loyalty Specialist for Front Office

• Oct 2017 - Jan 2018

Human Resource Associate

• Jul 2017 - Oct 2017

Customer Loyalty Specialist for Front Office

• Sep 2016 - Jan 2017

• Assist Balsam Hill in handling Customer Service issues by meeting various Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). • Monitor and address Customer Service issues that arise. • Provide professional answers to customers’ inquiries via email and chat. • Collect customer feedback and concern by making clear notes on an inquiry/complaint, channeling them to different department. • Used tools: Salesforce, Volusion, Sococo, online project management tools. • Communicate with various colleagues and managers across the Customer Service, Back office, and other departments to ensure customer issues are resolved appropriately. • Ensures that all cases are updated in the back-end system in an accurate and timely manner as required. • Understand company policies and procedures and know when to escalate and de-escalate customer service related issues. • Do Ad Hoc as Loyalty Supervisor request.

HR Generalist

• Nov 2009 - May 2014

Inbound Customer Service Representative

• Jun 2008 - Sep 2009

Office and HR Administrative Assistant/Executive Secretary

• May 2007 - May 2008