Experience

FORM

• United States
• Software Development
• 200 - 300 Employee

• L2 Software Support Engineer

  • May 2023 - Present

• Junior L2 Software Support Engineer

  • Aug 2022 - Present

  - Day-to-day maintenance of the application systems in operation- Handling technical troubleshooting in complex scenarios and utilizing monitoring and debugging tools to analyze problems- Investigating and solving technical issues encompassing hardware, software, and network equipment specifically related to SQL, Web servers, Native iOS/Android/Windows applications, Client-Server applications, API, FTP, TCP/IP, SSO - Tracking, understanding, recording, and taking actions to ensure the highest possible level of client satisfaction, by generating clear and concise documentation in the form of case notes. Show less

• L1 Software Support Analyst

  • Jul 2020 - Aug 2022

  - Responding to customer queries via inbound calls, emails, chat, and web tickets within definedSLA’s. Recording interaction using a ticketing tool with proper classification- Providing first-level contact for support services to customers with technical problems and information technology issues involving web, mobile, desktop, or network services. Referring Knowledge base and performing troubleshooting as per the defined process- Dispatching tickets to support groups post gathering the required information Show less



KPMG Ukraine

• Business Consulting and Services
• 300 - 400 Employee

• Junior Auditor

  • Jan 2020 - May 2020

  - 1st-level audit procedures. Examining company accounts and financial control systems - Audit engagement working papers preparation - Collating, checking, and analyzing spreadsheet data - Checking that financial reports and records are accurate and reliable - Preparing reports, commentaries, and financial statements - 1st-level audit procedures. Examining company accounts and financial control systems - Audit engagement working papers preparation - Collating, checking, and analyzing spreadsheet data - Checking that financial reports and records are accurate and reliable - Preparing reports, commentaries, and financial statements



FC Polis

• Kyiv, Kyiv City, Ukraine

• Courier

  • May 2018 - Oct 2019

  - Coordinating business shipment - Registration and sending/receiving of business correspondence - Small Finance Department’s tasks - Coordinating business shipment - Registration and sending/receiving of business correspondence - Small Finance Department’s tasks