Administrative assistant

• Aug 2022 - Present

• Responsible for customer service at the Estreito Hydroelectric Power Plant - MA, working directly with community members, NGOs, public authorities and others, where I was able to develop communication skills, leadership, proactivity, customer focus, negotiation, persuasion and conflict resolution ; • Improved the reports presented to managers through the Office Package and Power BI, where I was able to develop analytical skills, strategic vision and leadership; • Direct and customer-focused support, where I answer all requests, questions and customer complaints according to procedures. Show less

Office Assistant

• Mar 2021 - Aug 2022

• Responsible for customer service at the Estreito Hydroelectric Power Plant - MA, working directly with community members, NGOs, public authorities and others, where I was able to develop communication skills, leadership, proactivity, customer focus, negotiation, persuasion and conflict resolution ; • Improved the reports presented to managers through the Office Package and Power BI, where I was able to develop analytical skills, strategic vision and leadership; • Direct and customer-focused support, where I answer all requests, questions and customer complaints according to procedures. Show less

In charge of production

• Feb 2019 - Aug 2020

• I worked on the optimization of production processes in an Outfitting Industry, applying the Lean Manufacturing methodology, to identify losses in production and improve the production process. (5S, Poka-Yoke, VSM) • I was responsible for issuing partial reports, analyzing statistical data, making graphs, maps and tables in Microsoft Excel, and feeding reports in Power BI, where I developed critical analysis skills; • I identified opportunities for improvement with the VSM and thus carried out a strategic planning of processes in the production area, aiming at operational excellence, product quality and customer satisfaction. • During this period I acquired behavioral skills such as leadership, organization, planning, teamwork, interpersonal relationships, critical analysis, analytical capacity. Show less

• May 2018 - Aug 2018

• Analysis of industrial indicators (Yield, productivity, utilization, fulfillment of demands).• Assist in the preparation of action plans related to the industrial areas.• Analysis of DRE and valuations.• Preparation of daily and monthly production cost reports.• Carrying out input and finished product write-off.• Realization of downloading stock requisitions.• Validated billing and input costs.• Assisted in the analysis of expenses, by cost center, checking and posting all the company's expense data in the system. Show less

• Feb 2018 - May 2018

• Analysis of industrial indicators (Yield, productivity, utilization, fulfillment of demands).• Assist in the preparation of action plans related to the industrial areas.• Assisted in the analysis of expenses, by cost center, checking and posting all the company's expense data in the system.