Experience

Century 21 Atria Realty Inc. Brokerage

• Canada
• Real Estate
• 1 - 100 Employee

• Real Estate Professional

  • Aug 2023 - Present

  Toronto, Ontario, Canada



Invesco Ltd.

• United States
• Financial Services
• 700 & Above Employee

• Team Lead

  • Jun 2020 - Present

  Toronto, Ontario, Canada • Lead and develop a team of Client Relations Representatives to achieve predetermined milestones and targets based on quality standards while creating a collaborative environment • Assess call quality through monthly audits to provide direct coaching in accordance with superior client experience-focused standards • Monitor service levels by providing phone coverage as needed, including escalated calls • Manage and create articles for representatives to reference when providing… Show more • Lead and develop a team of Client Relations Representatives to achieve predetermined milestones and targets based on quality standards while creating a collaborative environment • Assess call quality through monthly audits to provide direct coaching in accordance with superior client experience-focused standards • Monitor service levels by providing phone coverage as needed, including escalated calls • Manage and create articles for representatives to reference when providing detailed and accurate information for clients with the use of Oracle Content Management

• Client Relations Representative

  • Apr 2019 - Jun 2020

  Toronto, Ontario, Canada • Educated financial advisors, dealerships, and account holders on products, services, and industry trends while offering campaign materials to strengthen client needs and relationships • Consistently achieved above expectations for monthly service quality across various communication channels



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Membership Assistant and Refunds Clerk

  • Jun 2018 - Apr 2019

  Toronto, Ontario, Canada • Promoted membership tiers and credit card programs to new and existing members, consistently exceeding department quotas by 20% • Provided courteous member service by accurately processing new memberships, and merchandise returns/exchanges in a fast-paced environment



Points (a Plusgrade company)

• Canada
• Technology, Information and Internet
• 200 - 300 Employee

• Junior Accounting Analyst

  • Dec 2017 - Apr 2018

  Toronto, Ontario, Canada • Prepared monthly remittances for 50+ business partners, ensuring in compliance with contractual payment terms with clients • Organized econciliations with the use of Excel VLOOKUP and pivot tables to present large data and supporting financial closing procedures for month-end



Kobay Enstel Automotive Inc.

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Finance Administrative Assistant

  • 2014 - 2015

  Toronto, Ontario, Canada



Kumon North America, Inc.

• United States
• Education Administration Programs
• 700 & Above Employee

• Teaching Assistant

  • 2010 - 2012

  Toronto, Ontario, Canada