Experience

Zuitt - Coding Bootcamp
• Philippines
• Professional Training and Coaching
• 1 - 100 Employee
• Web Developer

  • Jan 2023 - Present


Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tracking Agent

  • Jan 2020 - Jun 2020

  • Fedex Delivery Services (Ground and Express) • Receive inbound calls to track customer package using company’s available tools and Fedex Website • Give customers available information such us date of delivery and reason for delays of their package • Fedex Delivery Services (Ground and Express) • Receive inbound calls to track customer package using company’s available tools and Fedex Website • Give customers available information such us date of delivery and reason for delays of their package



51Talk

• China
• E-Learning Providers
• 700 & Above Employee

• Online ESL Teacher

  • Feb 2016 - Nov 2016

  • Conduct a 25-minute, one-on-one English lessons to young Chinese learners online • Prepare company-provided teaching materials before the lesson starts • Provide corrective feedback during the lesson • Create a lesson memo at the end of each lesson • Conduct a 25-minute, one-on-one English lessons to young Chinese learners online • Prepare company-provided teaching materials before the lesson starts • Provide corrective feedback during the lesson • Create a lesson memo at the end of each lesson



Newport World Resorts

• Philippines
• Travel Arrangements
• 700 & Above Employee

• Casino Dealer

  • Nov 2014 - Nov 2016

  • Conduct gambling games such as Baccarat , and Casino Stud poker games, Three Card poker, Lunar Poker, Red & White, Money Wheel And Sicbo • Pay winnings or collect losing bets as established by the rules and procedures of a specific game. • Acquired knowledge of responsible gaming in casino as to provide into players own sake • Conduct gambling games such as Baccarat , and Casino Stud poker games, Three Card poker, Lunar Poker, Red & White, Money Wheel And Sicbo • Pay winnings or collect losing bets as established by the rules and procedures of a specific game. • Acquired knowledge of responsible gaming in casino as to provide into players own sake



iQor Philippines

• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Collections Specialist

  • Feb 2014 - Oct 2014

  • Do outbound call in US states , collecting dollars with customer who purchased items online with FINGERHUT • Performed beyond the expectations dollars collected per hour and QA scores • Do outbound call in US states , collecting dollars with customer who purchased items online with FINGERHUT • Performed beyond the expectations dollars collected per hour and QA scores



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Consultant

  • Oct 2013 - Feb 2014

  • provide service to Telstra (telecommunication company in Australia) customer by answering their queries and concerns • assisting payments over the phone • give appropriate resolution regarding telstra service problems such as problems in internet connection, landlines and mobile connections. • provide service to Telstra (telecommunication company in Australia) customer by answering their queries and concerns • assisting payments over the phone • give appropriate resolution regarding telstra service problems such as problems in internet connection, landlines and mobile connections.



Genpact

• United States
• Insurance
• 1 - 100 Employee

• Process Associate

  • Jul 2011 - Sep 2013

  • Do outbound call and receiving inbound calls for collection purposes in US states customer who used their credit cards such as SAMS Club, Walmart, and others for purchasing items and services • Received “Certificate of Recognition (Bronze Award)” came from the management leaders • “Net Rate King Award” as a recognition given by the company • Do outbound call and receiving inbound calls for collection purposes in US states customer who used their credit cards such as SAMS Club, Walmart, and others for purchasing items and services • Received “Certificate of Recognition (Bronze Award)” came from the management leaders • “Net Rate King Award” as a recognition given by the company