Experience

Lifeplus

• United Kingdom
• Wellness and Fitness Services
• 300 - 400 Employee

• Lead Business Analyst

  • Aug 2019 - Present



Key Travel

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Lead Business Analyst

  • Feb 2018 - Aug 2019

  Up to 5 direct reports Project Managed RFP process for new Unified Coms, Salesforce and Mid Office Booking Tool Lead Analyst and proxy product owner for online travel booking tool for all UK clients (NGO, Uni and Charity) Reviewed XML documentation for new direct connection (NDC) to BA, prepared gap analysis and ‘Must do’s’ for new developments Coached and mentored analyst team in Kiev/UK and support implementation team on onboarding new clients with the online solution via best practice Improve Key Travel processes, capture requirements and support the IT dev team (UI & Backend) in providing best solution to ensure client satisfaction using MVP via 2 week sprints Investigate cost and benefits from business proposals and present back to the SMT/Exec team those cases to take forward. Show less



QuantumIT

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Lead Implementation Consultant/Product Owner

  • Aug 2012 - Oct 2017

  Direct reporting line to CEO and responsible for 7 direct reports Guided UK/US Commercial Directors in highlighting the company’s lead position in the market Acted as UK/US product owner helping to drive improvement and country specific developments and deliver client and product roadmaps Work with Dev manager to manage the flow of bug fixes and minor improvements between any quarterly releases into the development cycle Led all pre-sales product demonstrations and acted as lead sales technical consultant for product in UK/US Client management: - delivered workshops, online meetings and interviews to ascertain requirements and objectives – outputs of process maps, use cases and requirements catalogue - customise software to meet requirements, whilst identifying gaps within current system capabilities - work on solutions/improvements - management of projects, including delivery of new bi-monthly and quarterly releases Coached and mentored new staff in software capabilities and best practice for clients requirements, utilising MoSCoW, MVP and a range of techniques to get the best out of the product delivery process and maximise results Software / testing / embedding progress: - helped development managers to maintain sprint releases for bug fixes and improvements - raised functional design – Epics and Stories via Trello, Jira, Confluence and Balsamiq - updated project board – risks / threats / quick fixes / resolutions - developed UAT and training documents - ensured product acceptance - system interrogation, including data mapping to facilitate required data from client systems via API’s - use SQL to script in other data outside of API’s functionality Show less



Comtec is now Netceed

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Systems Analyst/Project Manager

  • Oct 2005 - Feb 2012

  Worked on Comtec’s bespoke (D360) ERP systems (with external partner) Focused stakeholder management – combined with Waterfall / Agile developments, maintained company’s market lead position in managed services to telecoms companies Streamlined and simplified: - inventory management system - logistic, sales, forecasting, CRM and finance modules – improved information flow between sales/marketing and finance teams Oversaw: - development of new e-commerce site - functional and UX design of the new web Asset Management System (AMS) - synced both with ERP system Created all UAT and training packages Show less



UK Ministry of Defence

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• Oracle Database Administrator

  • Feb 2001 - Jul 2003

  Developed and maintained systems (design and documentation) between the US Government and British MODHighlighted and resolved process and system issues - provided training on all developmentsResponsible for performance and operational running of IPO Oracle database; storage requirements, table creation, integration managementManaged IT support staff across multiple offices including Milan, Munich and Madrid. Including: Software integration and hardware requirements Created internal support database: issues and development potential highlightedBuilt module to enable resource-management and visibility of issues Show less

• IT Manager

  • Jan 1998 - Feb 2001

  First line for hardware and software supportControlled: Procurement, IS strategies within the Harrier environment & security measures – maintained Security SyOPSAssessed business model and delivered solutions via Access Systems (VBA programming)Developed and designed Harrier IPT web page

• Administrative Officer

  • Aug 1995 - Jan 1998

  US/UK Procurement System Support Team (SM80) – Admin Officer