Experience

ُExploring New Opportunities

• Banking
• 200 - 300 Employee

• seeking new oportunity

  • Nov 2016 - Present



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Contact Services Officer

  • Dec 2012 - Nov 2016

  80-100 calls consistently taken per dayMaintained 97% call monitoring accuracySeconded to Foreign Account Tax Compliance Act team for 10 months – to meet the banks legal obligation under this new legislationFinal 6 months spent in a specialist team as a Subject Matter Expert assisting contact centre staff with more complex or difficult calls.

• 2IC Post Settlements

  • Dec 2009 - Dec 2012

  I was responsible for attending to the stamping and registration of Victorian security documentation on behalf of the Bank. The role required a sound knowledge of State Government Stamp Duty and Land Titles Office (LTO) Registration requirements and required me to liaise with the Victorian State Revenue Office (SRO) frequently. The position also required a strong understanding of the Banks products, policy & procedures and risk minimisation.

• Certification Officer, Loan Fulfilment

  • Jul 2009 - Dec 2009

  I was primarily responsible for preparing loan files in readiness for consumer finance settlements/funding and confirming that all documentary conditions have been met. This included checking that all existing and new security set down in the approval was held and in order and that all signatures of debtors and guarantors on new documentation had been verified. I liaised with customers, conveyancing firms, legal practitioners and our internal customers to meet settlement deadlines. A sound knowledge of conveyancing requirements was required in addition to the Banks own policy and procedures.