Experience

TaxValet — Sales Tax Done for You.

• United States
• Accounting
• 1 - 100 Employee

• Prospective Client Advisor

  • May 2023 - Present

  I help prospective clients understand how sales tax works and advise them on TaxValet's services. I help prospective clients understand how sales tax works and advise them on TaxValet's services.



Just Your Frequency LLC

• Disk Jockey

  • May 2017 - Present

  Contract services for DJ/Music-related events like Weddings, Karaoke, Game Nights, Corporate Functions, and everything in between. Responsibilities: -Ensuring the music and professional vibe are just suitable for your event. -Serve as the first contact for booking and planning. I want to ensure we meet your vision and even find ways to take it to the next level. -Maintaining clear communications between parties involved in the event. I ensure that timelines are followed and that anything that needs to change on the fly is successfully integrated with minimal disruption. -Last but not least, I make sure that everyone involved has a fun time! Show less



TaxJar | A Stripe company

• United States
• Software Development
• 1 - 100 Employee

• Support Analyst

  • May 2022 - Mar 2023

  Signed on as a Service Desk Analyst and earned a full-time offer to serve as a Support Analyst on the Frontline Support Team.Some of my duties include: -Provided exceptional customer service by responding to phone and e-mail support requests with a sense of urgency.-Used tools like SumoLogic and Postman, as well as TaxJar's API documentation to debug customer questions about TaxJar sales tax API. -Collaborated with team members around ways to improve workflow and efficiency.-Took an active role in contributing to our internal and external documentation.-Identified, documented, and tracked customer requests, feedback issues, and product problems in TaxJar’s feedback tools for cross-functional team use.-Taught new team members ticket protocols around various topics and scenarios.-Assisted Enablement Team with internal training feedback for onboarding coursework and videos.-Organized remote team functions to build a sense of community and rapport. Show less

• Support Analyst

  • May 2021 - May 2022

• Service Desk Analyst

  • Sep 2020 - May 2021



Stripe

• United States
• Software Development
• 700 & Above Employee

• Support Analyst/User Operations

  • Aug 2021 - Mar 2023

  I made a difference daily as Professional Support Analyst under User Operations at Stripe. Some of my duties included: - Provided ongoing SaaS technical support for over 20,000 TaxJar users via email, phone, and other customer support requests. - Onboarded users to ensure proper configuration of account settings, utilization of the TaxJar API, and SaaS integrations like Shopify, WooCommerce, and Quickbooks. - Powered customer retention and loyalty by strengthening relationships with users by creating positive experiences with superb communication and customer service. - Served as one of the Directly Responsible Individuals (DRI) to head the Workflow Migration Project (WFMP) to completion that spanned an entire quarter - Researched and communicated information pertaining to sales tax consulting questions concerning nexus, sales tax collection, sales tax registrations, and product taxability. - Managed customer inquiries against the TaxJar Professional Service Level Agreement. - Monitored and relayed feedback from user interactions to contribute to improved onboarding experiences and product roadmaps. - Used tools like Postman and Splunk to triage user questions concerning TaxJar's sales tax API. Show less



Seesaw Learning

• United States
• Software Development
• 100 - 200 Employee

• Customer Support Specialist

  • Sep 2020 - Sep 2020

  Signed on as a contractor and provided user support for the Seesaw educational software. Signed on as a contractor and provided user support for the Seesaw educational software.



CBS Sports

• United States
• Entertainment Providers
• 700 & Above Employee

• Spotter

  • Jun 2020 - Jun 2020

  Worked the RBC Heritage June 18th-to-June 21st as a Spotter. I was in charge of supervising and communicating on the field action to producers during live coverage of the RBC Heritage tournament in Hilton Head. Worked the RBC Heritage June 18th-to-June 21st as a Spotter. I was in charge of supervising and communicating on the field action to producers during live coverage of the RBC Heritage tournament in Hilton Head.



Counseling Kit

• Mental Health Care

• Customer Service Representative

  • Jun 2019 - Jan 2020

  -Manages client inquiries via Helpscout and assigns tickets to appropriate staff -Completes site edits as needed for clientele - Basic HTML, Adding Pictures, Proofreading, Editing -Maintains communication with team via Slack -Manages client inquiries via Helpscout and assigns tickets to appropriate staff -Completes site edits as needed for clientele - Basic HTML, Adding Pictures, Proofreading, Editing -Maintains communication with team via Slack



Orthotape

• Bluffton, South Carolina, United States

• Admin Assistant & Customer Service Representative

  • Aug 2017 - Jan 2020

  The Admin Assistant/Customer Service position maintains that I: -Keeps track and prioritizes tasks on Trello -Attend to customer needs such as answering phone calls, customer chat, and email inquiries about products -Fulfill orders and dropship products from multiple warehouses -Maintains up-to-date website information on products, shipping, and relevant information. -In charge of maintaining day-to-day operations including inventory checks, website maintenance, and customer inquiries -Trained employees in workplace protocols and routine expectations of positions Show less



TSJ 101 Sports

• Spectator Sports
• 1 - 100 Employee

• College Football Dept. Head

  • Jul 2018 - Jan 2019

  Internship: -Maintained communication with College Football Dept. staff writers and TSJ 101 Sports Admin on a daily-to-weekly basis. -Wrote articles in a timely manner and met weekly deadlines for article submissions. Internship: -Maintained communication with College Football Dept. staff writers and TSJ 101 Sports Admin on a daily-to-weekly basis. -Wrote articles in a timely manner and met weekly deadlines for article submissions.



University of South Carolina-Beaufort

• United States
• Higher Education
• 200 - 300 Employee

• Residential Assistant

  • Aug 2016 - May 2017

  As a Residential Assistant (RA) I was responsible for tasks such as:-Overseeing Residents of my Building-Putting on Monthly Programs for Residents-Working together with other RAs as a team for move in and check out days-Interacting with Residents on a daily basis-Submitting Reports of night duty on a monthly basis-Keeping and reporting confidentiality information to appropriate authorities

• Student Ambassador

  • Aug 2016 - Apr 2017

  As a Student Ambassador of the University of South Carolina Beaufort (USCB), I was responsible for:-Leading campus tours of USCB on a monthly basis-Engaging prospective students on campus related information-Assisting with University Events-Participating in Campus Day events and tours

• Summer Conference Leader Assistant

  • May 2016 - Aug 2016

  This was an internship with the University of South Carolina Beaufort (USCB). I worked with USCB housing to ensure that conference attendees needs were met via cleaning and stocking rooms with appropriate supplies and helping university housing with office related tasks such as: filing paperwork, sorting keys, and checking/cleaning rooms.



Cracker Barrel

• United States
• Restaurants
• 700 & Above Employee

• Server

  • Dec 2013 - May 2017

  Started out in Walterboro, South Carolina and transferred to the Cracker Barrel in Okatie, South Carolina for school -Trained new servers on workplace protocols and standards -Greeted and served customers with excellent hospitality -Increased daily sales by upselling specials and additional items to customers Started out in Walterboro, South Carolina and transferred to the Cracker Barrel in Okatie, South Carolina for school -Trained new servers on workplace protocols and standards -Greeted and served customers with excellent hospitality -Increased daily sales by upselling specials and additional items to customers



IGA

• Walterboro, South Carolina

• Stocker/Bagger

  • Jul 2010 - Nov 2013