Experience

Retirement Clearinghouse

• United States
• Financial Services
• 1 - 100 Employee

• Systems Administrator

  • Dec 2022 - Present

  Charlotte, North Carolina, United States As a Systems Administrator, I specialize in managing and maintaining complex IT environments. With expertise in VMware, Windows operating systems, Active Directory, PowerShell, and thin clients, I ensure seamless and efficient day-to-day operations, as well as implementing recovery solutions to ensure business continuity. My experience includes managing thin client infrastructure in a VMware environment and developing IT policies and procedures to improve overall efficiency and productivity. I… Show more As a Systems Administrator, I specialize in managing and maintaining complex IT environments. With expertise in VMware, Windows operating systems, Active Directory, PowerShell, and thin clients, I ensure seamless and efficient day-to-day operations, as well as implementing recovery solutions to ensure business continuity. My experience includes managing thin client infrastructure in a VMware environment and developing IT policies and procedures to improve overall efficiency and productivity. I have a proven track record of delivering secure, reliable, and high-performance systems that meet the evolving needs of the organization. Key Skills: VMware, Windows operating systems, Active Directory, PowerShell, and thin clients Strong knowledge of virtualization technologies, including VMware and Hyper-V Exceptional analytical and problem-solving skills Excellent communication and collaboration skills Expertise in network infrastructure and security protocols In-depth understanding of disaster recovery solutions With my skills and experience in Systems Administration and managing complex IT environments, I am confident in my ability to deliver valuable results to any organization seeking a skilled and dependable Systems Administrator.

• Information Technology Specialist

  • Jun 2022 - Dec 2022

  Charlotte, North Carolina, United States Provide troubleshooting and technical support to employees with hardware, software, and application problems. Giving both telephone support as well as using Jira ticket system electronically submitted requests giving hands on support with employees in office. Possesses good customer service skills including verbal, interpersonal, and written communication. Maintained Active directory Microsoft Exchange and Microsoft Office. Educated employees on technology changes and new hardware. Maintained… Show more Provide troubleshooting and technical support to employees with hardware, software, and application problems. Giving both telephone support as well as using Jira ticket system electronically submitted requests giving hands on support with employees in office. Possesses good customer service skills including verbal, interpersonal, and written communication. Maintained Active directory Microsoft Exchange and Microsoft Office. Educated employees on technology changes and new hardware. Maintained and repaired equipment and worked with outside Technology vendors in day to day operations.



Williams & Fudge, Inc.

• United States
• Financial Services
• 200 - 300 Employee

• IT Support Specialist

  • Feb 2017 - Jun 2022

  Rock Hill, South Carolina, United States Provided excellent technical support both remotely and on sight. With a emphasis on customer service. I Was the first point of contact for all user issues related to software and hardware. Managed the Help desk and ensured all things ran smoothly for approximately 300 employees. Utilized 10zig clients and 10zig manager for VMware units. Educated end users on system changes and technology. Maintained equipment and accountability for the company and employees. Utilized Jira ticket system for… Show more Provided excellent technical support both remotely and on sight. With a emphasis on customer service. I Was the first point of contact for all user issues related to software and hardware. Managed the Help desk and ensured all things ran smoothly for approximately 300 employees. Utilized 10zig clients and 10zig manager for VMware units. Educated end users on system changes and technology. Maintained equipment and accountability for the company and employees. Utilized Jira ticket system for ticket tracking. Was responsible for closing all tickets. Was the first point of contact for all vendors new employees. Show less



South Carolina Department of Corrections

• United States
• Law Enforcement
• 400 - 500 Employee

• Sergeant

  • Sep 2009 - Jan 2017

  South Carolina, United States KEY ROLES: ● Functioned as the supervisory officer for junior Officers and Corporals and active team member of the South Carolina State Riot Team (RRT). ● Performed routine inspections for compliance with security and safety standards, initiated and conducted investigations of alleged misconducts for disciplinary actions. ● Prepared employee evaluations, recommended disciplinary action, and training for subordinate Officers. ● Collaborated with the Institute of… Show more KEY ROLES: ● Functioned as the supervisory officer for junior Officers and Corporals and active team member of the South Carolina State Riot Team (RRT). ● Performed routine inspections for compliance with security and safety standards, initiated and conducted investigations of alleged misconducts for disciplinary actions. ● Prepared employee evaluations, recommended disciplinary action, and training for subordinate Officers. ● Collaborated with the Institute of American Safety, CPR to facilitate emergency preparedness training, including HIV testing, training, and fire extinguisher training. Show less



Habitat for Humanity

• United States
• Non-profit Organizations
• 700 & Above Employee

• Information Technology Technician

  • 2007 - 2009

  South Carolina, United States ● Maintained computers and networking technologies located at stores and offices. Reconditioning donated and new PC's printers and other technology. ● Served as Volunteer Coordinator with other volunteers to assign tasks that needed to be accomplished.



Kershaw County Fire Service

• Volunteer Firefighter

  • 2005 - 2009

  Camden, SC KEY ROLES: ● Responded and assisted other firefighters to manage and mitigate emergencies and natural disasters received training on firefighting equipment and tools. Helped EMS and medical personnel with patient care.