Senior Change Manager

• Jun 2023 - Present

Organisational Change Lead

• May 2022 - May 2023

Change lead within the Cloud Data Program, focussed on supporting energy trading and customer business stakeholders move from legacy data platforms to a new enterprise cloud data platform with advanced data analytics capabilities. Change lead within the Cloud Data Program, focussed on supporting energy trading and customer business stakeholders move from legacy data platforms to a new enterprise cloud data platform with advanced data analytics capabilities.

Senior Change Analyst

• Mar 2021 - May 2022

Change lead in the People & Capability stream, focussed on transitioning program capabilities and knowledge into the Bureau, and building up new capabilities, to sustain large scale technology infrastructure and system changes. Change lead in the People & Capability stream, focussed on transitioning program capabilities and knowledge into the Bureau, and building up new capabilities, to sustain large scale technology infrastructure and system changes.

Senior Change Analyst

• Oct 2019 - Feb 2021

Change lead for the Cyber Security Uplift Program as part of Digital and Business Transformation. Responsible for change and communication activities to support AEMO through a number of Cyber uplift initiatives such as cyber assurance, security controls, culture and awareness, and identity and access management. Change lead for the Cyber Security Uplift Program as part of Digital and Business Transformation. Responsible for change and communication activities to support AEMO through a number of Cyber uplift initiatives such as cyber assurance, security controls, culture and awareness, and identity and access management.

Change Analyst

• Aug 2018 - Oct 2019

Delivering change management activities for the Internet / Intranet Project within the BlueConnect program of work. Delivering change management activities for the Internet / Intranet Project within the BlueConnect program of work.

Senior Change Analyst

• Aug 2017 - Aug 2018

Change lead for multiple IT programs of work including: - Telstra Intranet refresh / revamp - Formify Forms product release - Integration of Mac and Linux desktops with Telstra network Completed impact assessments, and delivered engagement, communication and learning activities to the business. Change lead for multiple IT programs of work including: - Telstra Intranet refresh / revamp - Formify Forms product release - Integration of Mac and Linux desktops with Telstra network Completed impact assessments, and delivered engagement, communication and learning activities to the business.

Career break

• Dec 2016 - Aug 2017

Travelled through South and Central America Travelled through South and Central America

Change Analyst

• Jan 2016 - Dec 2016

Change analyst for the Mobility and Collaboration IT Program, supporting and leading change management activities for Telstra's rollout of Microsoft Office 365. ⇨Responsibilities have included: • Lead the identification of business impacts and change mitigation for Telstra's Office 365 security solution • Change stream lead for Office 365 email and archive migration change activities, including assessment of business impacts, communications, hypercare support, and end user engagement. • Program Stakeholder engagement and management • Developed tactical communications for Office 365 deployments and migrations, including the enterprise rollout of Office 2013. • Supported the overall program communications strategy Show less

Change Analyst

• Aug 2014 - Jan 2016

Contributed to and actively participated in the execution of activities required to implement large strategic change initiatives for the organisation. Specifically delivered in the areas of:⇨ Digital Banking (Business Banking platform upgrades, and NAB/Xero Bankfeed integration)⇨ Enterprise Payment Services (Payments Platform Upgrade Program)⇨ Technology (Windows 7 SAS platform migrations).Some of my main change activities included:• Actively contributed to identification of business impacts and facilitated stakeholder validation sessions• Supported the assessment of organisational readiness for the changes being implemented by the program/project.• Stakeholder management and engagement• Lead and supported the development of communication strategies, including internal program communications• Responsible for developing and updating support materials and collateral for the business• Supported the completion of training and learning for businesses impacted by changes, including sole responsibility for training logistics, and end user communications engagement. Show less

Graduate (Personal bank)

• Feb 2013 - Jul 2014

The graduate program is made up of three six month rotations. ⇨Rotation 1 — Direct Banking (Customer Contact Centre)• Serviced customers and solved their enquiries, also familiarised with product offering.• Lead a project to develop and deliver streamlined processes and create consistency in administrative/onboarding tasks• Project lead in the development of a new call library which enabled bankers to listen to best practise calls for their development.• Facilitated and delivered learning modules for Direct Consumer training school.⇨Rotation 2—Financial Crime Services• Primary driver of Financial Crime Visual Management• Supported the Financial Crime Education awareness framework• Provided analytics on Fraud for monthly and quarterly insights reports• Created change delivery plan to support information storage migration⇨Rotation 3—Digital Channels Internet Banking• Contributed to the banker uplift of the internet banking channel, by coordinating and managing communications for IB and mobile banking• Developed and faciliated the delivery of digital marketing campaigns for major mobile banking releases.• Conducted research and competitive analysis of key functionality across the banking industry• Conducted acceptance testing for mobile banking to ensure excellent customer experience. Show less