Experience

Superlative Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Software Engineer

  • May 2022 - Present



Midwest Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Technical Lead

  • 2019 - Feb 2022

• Application Developer

  • Aug 2016 - 2019



Randstad Technologies US

• Second Level Helpdesk Technician

  • Oct 2014 - Aug 2016

  Create and revise training and troubleshooting documentation so easy to understand and reusable. Provide great customer service on the phone and in email communications. Support customers with any issues they may encounter while minimizing escalations to other work groups. Monitor and report any discrepancies in projects to minimize future issues while maximizing resolution rates. Create and revise training and troubleshooting documentation so easy to understand and reusable. Provide great customer service on the phone and in email communications. Support customers with any issues they may encounter while minimizing escalations to other work groups. Monitor and report any discrepancies in projects to minimize future issues while maximizing resolution rates.



Budget Liquors

• United States
• Retail

• Cashier/Customer Service

  • Aug 2012 - Sep 2014

  Handled day to day store processes including customer interaction, purchasing, stocking and daily maintenance tasks. Built a mobile application to help boost store sales and advertising. Bar tended and did deliveries for special events. Handled day to day store processes including customer interaction, purchasing, stocking and daily maintenance tasks. Built a mobile application to help boost store sales and advertising. Bar tended and did deliveries for special events.



Freeport School District 145

• United States
• Education Administration Programs
• 100 - 200 Employee

• Technical Support Specialist

  • May 2004 - Sep 2011

  Maintained and supported all technology throughout the district. Lead summer crews to optimize efficiency in their tasks. Maintained and supported all technology throughout the district. Lead summer crews to optimize efficiency in their tasks.