Experience

Gushcloud Philippines

• Philippines
• Advertising Services
• 1 - 100 Employee

• Listing, Content and Researcher

  • Feb 2022 - Present

  Product QC Screening - Ensuring all listings adhere to GC.Live, Channel and platform General Listing Guidelines -Campaigns & Counterfeit Management Ensuring only quality items (no counterfeit items) are included in all marketing campaigns Content Quality Management - Handles platform sweeps in making sure all prohibited items adhering to Channel/Platform and government guidelines Category Management - Handles the update (enabling, disabling, transfer) of the platform's category tree SKU Migration - Handles migration of listings to ensure they are tagged in the right category Search Improvement Review - Ensures a high percentage of search logic accuracy in the platform Support for other cross-functional activities (collaboration with other departments involved Continuously providing support to other department's initiatives and projects to ensure efficient implementation and execution Process creation and improvement Planning and executing various regional initiatives Lead initiatives to improve current and future processes that will create positive impact to the efficiency and effectiveness Listings and Content Management Liaise with Local Line leads to implement process changes on ground Monitor improvement and performance of suggested changes, and follow through with further modifications wherever required Adhere to Listings and Content policies within distinct categories and markets Lead the scrubbing of Root Causes of both Customer Service Concerns, and internal stakeholder issues, and finding solutions for the problems found Coordinate with Regional teams to follow global protocol, benchmark on initiatives, adopt and share best-practices, and align with overall directions Generate reports and analyze data for productivity and other process-related metrics Set-up visual management boards and monitor its functionality across teams Show less



Century Pacific Food, Inc.

• Philippines
• Food and Beverage Manufacturing
• 700 & Above Employee

• Sales Administrator

  • Sep 2017 - Feb 2022

  Assists in various daily administrative tasks of Sales Support Group. Process, document, and monitor inventory report and other reports of Domestic Sales Create infographic and presentation used for Sales Support Group. Process and validate reimbursements and all cars related Assists in various daily administrative tasks of Sales Support Group. Process, document, and monitor inventory report and other reports of Domestic Sales Create infographic and presentation used for Sales Support Group. Process and validate reimbursements and all cars related



Solar Entertainment Corporation

• Philippines
• Entertainment Providers
• 1 - 100 Employee

• Broadcast Traffic Assistant

  • Apr 2016 - Aug 2017

  • Has the authority to add, remove, transfer, etc., or make any changes of commercials on the playlist • Ensure that all commercial placements are duly authorized and with proper documentation • Ensure accuracy of airing of all commercial spots: that commercial spot should air on the right program, with the right product, correct version and correct duration. • Coordinate with Traffic Finance first, for any discrepancy between Daily Operation Log (commercial log) versus encoded spots, or to Sales Team if TF cannot be reached. • Encoding of all telecast orders to Etere Maximize the full potential of Traffic module of Etere once automation is complete, to be able to generate sales and airing reports with precision Show less



Toppan Best-set Inc

• Document Processor

  • Aug 2013 - Dec 2015

  To structure and tag the article based on style sheet specifications. Should do styling of various elements of an article or a book chapter using style guides. Converting authors various file formats into usable formats Equations or tables in picture formats to be re-keyed where necessary. Incorporating authors and editors corrections into the structured file. Tagging of contents with XML. Validating of xml documents using parser. Analyzing the journal mark-up requirements to produce best results. Handling files from MS application. Improving the quality of halftone images. Re-lettering and retouching. Redrawing. Colour correction of halftone images. Profile creation for monitor. Scanning colour images. Familiar with publisher/customer workflow. Show less



Results Manila Inc.

• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2012 - Jul 2013

  Answer phones and respond to customer requests Provide customers with product and service information Identify, research, and resolve customer issues using the computer system Recognize, document and alert the supervisor of trends in customer calls Transfer customer calls to appropriate staff Answer phones and respond to customer requests Provide customers with product and service information Identify, research, and resolve customer issues using the computer system Recognize, document and alert the supervisor of trends in customer calls Transfer customer calls to appropriate staff



Accent Micro Technologies Inc.

• Computer Hardware Manufacturing
• 1 - 100 Employee

• Technical Support Specialist

  • Feb 2012 - Nov 2012

  To work with the Desk Side Support Group of the Help Desk Team Performing technical troubleshooting, maintenance, and setup of hardware Provide second-level problem determination on problems reported by end-users Assist end-users in resolving the problem by guiding end-users on possible solutions Updates, tracks, and closes problems under his/her tower Experienced in Lotus Notes troubleshooting Researching trends and patterns in the problems users ask about. Citrix XenDesktop Technical Support Specialist at Manulife Philippines Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Data Analyst

  • Feb 2010 - May 2011

  Update and maintain various systems/tools per standard process documentation which may include: o Execute transactions with minimal direction o Enter data and retrieve information from group specific system o Audit own data entry for accuracy & make needed corrections o Conduct data verification Respond to various requests for information, as needed. Escalate to supervisor as appropriate. File, archive and retrieve documents (paper-based and electronic) using filing standards. Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation. Respond to information requests by searching, summarizing research results and compiling in requested format. May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures & policies. Follow established policies, procedures and methods. May serve as technical and functional resource to other team members Participate in process improvement initiatives or special projects as assigned. Show less



Sykes Enterprises, Inc.

• Administrative Assistant cum Sales Quality Verifier

  • Jun 2008 - Mar 2009

  100% sales validation in a daily basis Filling documents as per the requirement of the Managers (MS Word, MS Excel & MS PowerPoint) Identify good sales versus bad sales made by customer service representative Effective communication of Sales Verifiers with Operations, Supervisors, Managers, Representatives and Center Director Responsible in distributing updates within the supported centers Make sure to review and communicate sales report in a daily basis Establish rapport with all center departments: Training, Quality, Operations Supervisors, Managers and Center Director to coordinate Sales Report Show less