GLENDA TAVAS-PALADA
Real Estate Investor Virtual Assistant at IVAS-Systems- Claim this Profile
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English -
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Tagalog -
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Ilokano -
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Kankanaey -
Topline Score
Bio
Credentials
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Stress Management, Time Management , Coaching, Change Management, Team Management, Hiring, Presentation Skills, MOOC Brilliant Conversation and Leading Others - The IHG Leadership Academy
Harvard Manage Mentor
Experience
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IVAS-Systems
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France
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Information Technology & Services
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1 - 100 Employee
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Real Estate Investor Virtual Assistant
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Sep 2017 - Present
I am a virtual assistant working for Real Estate Investor in the US. We do lead generation, property comparables and also call real estate agents and ask them to represent our client in buying properties for commission and property sellers who might be interested in selling their property to our client. I am a virtual assistant working for Real Estate Investor in the US. We do lead generation, property comparables and also call real estate agents and ask them to represent our client in buying properties for commission and property sellers who might be interested in selling their property to our client.
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Reservations Sales Agent
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May 2012 - Sep 2017
*Processes Hotel Reservations for all the nine brands owned by IHG such as Holiday inn, Holiday inn Express, Crown Plaza, InterContinental Hotels, Hotel Indigo, Even Hotel, Hualaxe, Staybridge Suites, Candlewood Suites etc. Serves as an expert in providing travel advice and reservations solutions and a critical customer touch point for delivering on our IHG brand experience.*Provide quality customer service by dealing with all guests in a personalized and professional manner.*Handles all reservation process including cancellations and modifications of existing reservations
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Seasonal Team Manager
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Feb 2015 - Nov 2015
Manages team performance and is responsible for the overall development of the team by providing supervision to ensure adherence to Performance Management and Quality Control Processes and Procedures, with the overall aim of achieving key performance objectives.Ensures that all metrics are met through regular one on one coaching and team meetings. Coaches to reinforce winning behaviors to drive revenue, customer retention and engagement . Inspires others to deliver a tailored brand experience through expert market and customer insights, industry knowledge and passion in a culturally diverse environment.Creates programs and strategies that enhance the performance and motivation of the team. Delivers and executes on strategies and initiatives that promote brand preference, builds customer loyalty and operational effectiveness.Provides support to team in decision making and conflict management whenever the need arises. Conducts final interview to reservations sales agent applicantsAssists the training team in conducting coaching sessions to traineesAttends conference calls with trainers and quality analysts to ensure alignment in call quality.Change Champion - Enables change within a contact center environment where the team adapts and adopts required change quickly and effectively.
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Sitel Group
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Sep 2008 - Dec 2009
Assisted guests calling to inquire about their debit card account. We check their account balance, check on their transactions and verify fraudulent activities. The client was GDC, a debit card provider in the USA. Assisted guests calling to inquire about their debit card account. We check their account balance, check on their transactions and verify fraudulent activities. The client was GDC, a debit card provider in the USA.
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Education
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2016 - 2020
Saint Louis University Main Bonifacio St Baguio City
Bachelor of Laws (LL.B.), Law -
2012 - 2012
Saint Louis University (PH)
Master of Science Business Administration (M.S.B.A.), Business Administration and Management, General -
2008 - 2012
Saint Louis University (PH)
Bachelor of Science in Business Administration, Human Resource Development Management -
2008 - 2012
Saint Louis University Baguio City
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