Experience

51Talk China

• Internet Publishing
• 1 - 100 Employee

• Chinese Tutor

  • May 2019 - Present

   Responsible for ensuring that students learn proper grammar, writing, and reading comprehension.  Responsible for creating lesson plans that will teach students the skills they need.  Responsible for ensuring that students learn proper grammar, writing, and reading comprehension.  Responsible for creating lesson plans that will teach students the skills they need.



The Results Companies

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2019 - Apr 2019

  As a Customer Service Representative, my job functions are: * Open and maintain customer accounts by recording account information. * Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Use telephones to reach out to customers and verify account information. * Maintain financial accounts by processing customer adjustments. * Recommend potential products or services to management by collecting customer information and analyzing customer needs. * Prepare product or service reports by collecting and analyzing customer information. * Provide accurate, valid and complete information by using the right methods/tools. * Assist with placement of orders, refunds, or exchanges. * Place or cancel orders. * Act as the company gatekeeper. * Suggest solutions when a product malfunctions. * Resolve customer complaints via phone, email, mail or social media.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Oct 2018 - Jan 2019

  As a Customer Service Representative, my job functions are: * Open and maintain customer accounts by recording account information. * Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Use telephones to reach out to customers and verify account information. * Maintain financial accounts by processing customer adjustments. * Recommend potential products or services to management by collecting customer information and analyzing customer needs. * Prepare product or service reports by collecting and analyzing customer information. * Provide accurate, valid and complete information by using the right methods/tools. * Assist with placement of orders, refunds, or exchanges. * Place or cancel orders. * Act as the company gatekeeper. * Suggest solutions when a product malfunctions. * Resolve customer complaints via phone, email, mail or social media.