Glenda Njoya, CSM®, CSPO®

Supervisor, OnVUE Operations at Pearson VUE
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Minneapolis-St. Paul Area
Languages
  • English -
  • Spanish -

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Credentials

  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    Mar, 2022
    - Sep, 2024
  • Certified ScrumMaster (CSM)
    Scrum Alliance
    Aug, 2020
    - Sep, 2024
  • Crisis and Emergency Risk Communication (CERC)
    Centers for Disease Control and Prevention

Experience

  • Pearson VUE
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Supervisor, OnVUE Operations
      • Jun 2021 - Present

    • OnVUE Team Lead
      • Aug 2020 - Jun 2021

    • OnVue Technical Support Administrator
      • Dec 2019 - Aug 2020

    • Program Coordinator
      • Aug 2018 - Dec 2019

    • Senior Customer Service Support
      • Nov 2017 - Aug 2018

    • Bilingual Customer Service Agent
      • May 2017 - Nov 2017

  • Zumba
    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Zumba Instructor
      • Jan 2021 - Feb 2022
  • Mall of America
    • United States
    • Retail
    • 400 - 500 Employee
    • Guest Service Representative
      • Aug 2016 - May 2017

      Answer guest questions, handle rentals, provide excellent customer service Answer guest questions, handle rentals, provide excellent customer service

  • Indepenent Contractor- Remote Spanish Translations
    • Spanish Translator
      • Dec 2014 - Dec 2016

      Provide written translation Provide written translation

  • Chipotle Mexican Grill
    • United States
    • Restaurants
    • 700 & Above Employee
    • Crew Member
      • Feb 2016 - Jul 2016
  • Waterloo Community School District
    • United States
    • Primary and Secondary Education
    • 400 - 500 Employee
    • Spanish Interpreter
      • Aug 2010 - Sep 2015

      Spanish translations, phone recordings, phone calls, home visits, meetings. Spanish Interpretation with parents, school staff, district personnel, school board. Scenarios of interpretation varied based on need from short meetings to school board hearings. Perform clerical tasks as needed. Spanish translations, phone recordings, phone calls, home visits, meetings. Spanish Interpretation with parents, school staff, district personnel, school board. Scenarios of interpretation varied based on need from short meetings to school board hearings. Perform clerical tasks as needed.

  • Veridian Credit Union
    • Banking
    • 300 - 400 Employee
    • Bank Teller
      • Jun 2011 - Mar 2013

      Assist members with account transactions, product offers and guide them through their financial needs. Assure that each an every member's needs are handled promptly and accurately. Follow company policies and cash handling procedures. Gather all loan paperwork for the Loan Officer. Call Center location. Provide Spanish services as needed. Positions held: Teller, Member Service Representative, Loan Interviewer. Assist members with account transactions, product offers and guide them through their financial needs. Assure that each an every member's needs are handled promptly and accurately. Follow company policies and cash handling procedures. Gather all loan paperwork for the Loan Officer. Call Center location. Provide Spanish services as needed. Positions held: Teller, Member Service Representative, Loan Interviewer.

Education

  • Minnesota State University, Mankato
    Bachelor of Science - BS, Communication Studies with minor in Interdisciplinary Communications
    2018 - 2020
  • Normandale Community College
    Associate of Arts - AA, Communication Studies
    2017 - 2018
  • University of Northern Iowa
    2007 - 2008
  • University of Puerto Rico-Cayey
    English Education, Elementary Level
    2005 - 2009
  • Academia la Milagrosa
    High School, General Studies
    2001 - 2005

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