Experience

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• Airlines and Aviation
• 1 - 100 Employee

• Reservations Sales Support

  • Jun 2012 - Present

  * maintenance of all bookings;* dealing directly with airlines for flight booking maintenance;* dealing directly with hotels for confirmations and requests; * dealing directly with ground operators regarding land arrangements and alterations;* corresponding relevant information directly with passengers and Travel Agents;* contacting established and new suppliers for applicable rates and bookings;* updating the contract database with secured reservations.

• International Travel Consultant

  • Nov 2010 - Jun 2012

  Reservation Agent:* creating and selling holiday packages to both Travel Agents and direct passengers; * putting together air fares to sell with land packages; * ensuring all terms and conditions relating to suppliers and airlines is accurately conveyed; * processing payments, transferring funds, and issuing of documentation;* sending special requests to suppliers;Secondment to Inventory:* direct confirmations with suppliers and actioning requests;* maintaining bookings from all all Reservation Centres (including overseas operations).Acting Team Leader:* supervise shifts within the contact centre;* assisting in all manner of enquiries including problem solving and complaint management;* monitor of calls for training purposes and the retaining of high standards.Training:* delivery of training for all staff on the booking system for Jetstar and Virgin Australia airlines;* development of Destination Training materials; * assisting in developing a newOnline Support:* assisting with all online booking enquiries for direct passengers;* assisting agents with their online systems including ReadyRooms and Calypsonet. Show less



RailTickets

• Sales Consultant

  • 2014 - 2016



Holiday Inn

• Sydney, Australia

• Guest Services Agent

  • Jul 2009 - Jul 2010

  * check-in and check-out of guests; * basic reservations, telephone operations, and room allocations; * porter and valet parking services; * concierge services including tour bookings and restaurant reservations. As a Night Auditor: * balancing all cash and credit transactions made throughout the hotel during the day; * billing of third party wholesale, corporate, and internet reservation payments; * updating Power Point Information display for guests; and * balancing in-house movies, internet and telephone records. Show less



Travelsphere

• Based in the United Kingdom

• International Tour Director

  • Aug 1999 - Jun 2009

  * Escorting clients through, and around various countries worldwide: * providing relevant information and service to ensure successful and enjoyable journeys; * guiding own tours and providing relevant commentary as travelling through countries; * booking locally provided tours; * making restaurant reservations, theatre bookings, and any special events; * responsible for checking groups into hotels, as well as for train journeys, and boat cruises; * also for flights (both international and domestic in a number of countries); * dealing effectively and professionally with any emergencies that may arise; * providing appropriate care involving injuries; visits to doctors, hospitals, and police; * providing accurate reports and information for insurance companies; * development of new tours and then fostering relationships with local service providers; * maintaining professional relations and good will with all product suppliers; * excursion sales, receiving payments, paying suppliers, balancing and banking In general it is the Tour Manager's responsibility to ensure the well-being of the clients, the smooth running of the tour, payment of all fees, banking, and the completion of all paperwork at the conclusion of a tour. Show less



Guide Friday

• Cambridge, UK

• Cambridge City Tour Guide

  • Feb 1998 - Jun 1999

  * Guiding public and private tours around Cambridge. * Maintaining updated knowledge of the city and university. * Office work including ticket and product sales. * Office supervisor at times looking after balancing and banking. * Guiding public and private tours around Cambridge. * Maintaining updated knowledge of the city and university. * Office work including ticket and product sales. * Office supervisor at times looking after balancing and banking.