Glenda Banks, B.S.
Site Administrative Coordinator at US Acute Care Solutions- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Business Management Essentials Certified (BMEC)
Management & Strategy InstituteDec, 2022- Sep, 2024 -
Certified Clinical Medical Assistant (CCMA)
National Healthcareer Association (NHA)Sep, 2021- Sep, 2024
Experience
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US Acute Care Solutions
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United States
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Hospitals and Health Care
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700 & Above Employee
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Site Administrative Coordinator
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Jul 2023 - Present
~Assist System/Site Medical Director(s) and additional site leaders as directed. This may include Assistant Director(s), EMS Director(s), Quality Director(s), APP Leadership at multiple USACS locations. ~Coordinate all aspects of the ED administrative office at USACS locations to provide effective and professional interactions with hospital department to assist USACS site leadership and provide high level, quality support. ~Develop relationships with hospital personnel to support the USACS contract at the site. Work closely with executive administrative staff at hospitals to coordinate schedules and be the point of contact for multiple Medical Directors and other leadership roles within USACS team. ~Coordinate Outlook calendar for Medical Director(s) and other USACS clinical leadership and manage meetings with leadership team and hospital administration. Interact with hospital leadership and USACS clinical leadership and coordinate multiple schedules. Integrate Zoom options into Outlook meetings and manage the Zoom meeting to ensure audio/visual is working and attendees have access. ~Coordinate meeting agendas and attend all required meetings to create minutes for distribution. ~Manage Workday Expense submissions for Medical Director(s) (and other clinicians, as needed). Follow progress through to final approvals. ~Manage new clinician onboarding process at all assigned locations including scheduling orientation, EMR training, receipt of ID badges, tours, meetings, dinners. ~Support site clinicians with corporate systems usage (Workday, Workday Expense, Shift Admin, TCL). Provide direction, as needed. Connect with IT to ensure issues are resolved, when necessary. ~Coordinate site recognition programs. Show less
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H-E-B Wellness Primary Care
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United States
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Medical Practices
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1 - 100 Employee
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Certified Clinical Medical Assistant
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Apr 2022 - May 2023
• Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery. • Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails. • Promotes H-E-B Wellness Primary Care services. • Serves as a resource to patients; facilitates coordination of patient care, obtains referring physician orders and outside facility images / reports as necessary. • Performs patient intake interviews; takes medical histories; checks / records vital signs, draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support. • Replenishes medical supplies / materials • Maintains collaborative, professional relationships with clinic staff. • Ensures adherence to HIPAA regulations. Show less
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Operations Manager
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Aug 2019 - Aug 2021
• Implemented policies and standard operating procedures and managed quality, customer service and logistics. • Directed day-to-day operations to achieve business plan and profitability goals. • Reviewed daily financial reports and reconciled accounts to keep information current and accurate. • Recruited, hired, and trained crew members on application of projects, customer relations and customer service. • Oversaw financial management, budget management, accounting and payroll activities. • Daily Operations and Document Preparation. Show less
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Seton Healthcare Family
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United States
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Hospitals and Health Care
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700 & Above Employee
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Patient Access Representative
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Apr 2016 - Jan 2017
• Compliant with HIPAA privacy and security regulations while handling patient information. • Organized and maintained records by updating and obtaining both personal and financial information from patients. • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule. • Providing proper patient instructions, pre-registering patients, obtaining and validating demographic and insurance information, while providing excellent customer service Show less
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Austin Regional Clinic: ARC
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United States
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Medical Practices
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700 & Above Employee
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Patient Services Coordinator
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Apr 2015 - Mar 2016
• Enters patient demographics, charges and payments into the clinic computer systemBalanced and reconciled cash drawer daily to maintain department's financial accuracy. • Coordinated insurance authorizations, and collections and financial counseling. • Accessed patient information through various software applications, maintaining strict confidentiality to remain in compliance with HIPAA regulations. • Supported hospital and clinic operations using customer service skills and detailed system knowledge. • Registered patients by verifying records to update computer systems and patient charts. Show less
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Education
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2019 - 2023
The University of Arizona Global Campus
Bachelor of Arts - BA, Health/Health Care Administration/Management -
2010 - 2011
Everest College-Dallas
Associate of Arts and Sciences (A.A.S.), Medical Assistant
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