Experience

ESW

• Ireland
• Internet Publishing
• 200 - 300 Employee

• Fraud Quality Specialist and Team Lead

  • Jun 2022 - Present

• E-Commerce Operations Team Lead

  • Aug 2017 - Present

• Fraud Analyst

  • Jan 2016 - Aug 2017



Dornhoefer Services Limited

• Technology, Information and Internet

• Security/Fraud Department Supervisor

  • Apr 2012 - Dec 2015

  Dornhoefer Services is a leading company of outsource solutions to the iGaming industry. Based in Dublin we offer 24 hour 7 day a week, multi lingual solutions across Business and Operations in the iGaming industry. My responsibilities included but were not limited to: • Manage a team of 3-4 people to make sure quality of their work meets company standards and guidelines. • Compiling monthly reports for my supervisor to assess my teams’ work in meeting required targets.• Assisted team in solving complex issues that required a more experienced eye.• Handling any chargebacks and customer refunds that were received.• Preparing and reconciling Fraud and Chargeback monthly reports for the accounting department.• Answering any queries that partners might have about players and providing fraud checks for our partners.• Responsible for running reports in order to monitor Network wide issues in order to catch fraud that may have been missed by the team.• Training new staff members that were hired.• Effectively contribute to identifying initiatives, system improvements, and process improvements. Show less

• Head of Bonus and Promotions Department

  • Mar 2010 - Apr 2012

  My responsibilities included but were not limited to: • Continued completing tasks as fraud analyst after promotion to new position.• Answering partners’ queries in a professional manner about our Bonus and Free Money promotions.• Checking players’ eligibility for bonuses, as well as funding their accounts. • Provided customer support to players involving our promotions.

• Fraud Analyst

  • Feb 2009 - Mar 2010

  My responsibilities included but were not limited to: * Proactive risk assessment of player behaviour using various reports and tools.* Effectively contribute to identifying initiatives, system improvements, and process improvements.* Reviewing and risk assessing newly created accounts.* Developing processes to identify fraud patterns.* Handling payment processing issues, reviewing and authorising refund requests.* Detecting potential money laundering activity.* Review Customer account verification documents* General Accounts Management Show less



Woods Hogan Solicitors

• Legal Executive

  • 2000 - 2009

  Woods Hogan Solicitors, is a progressive legal practice established in January 1991. My responsibilities included but were not limited to: • Working autonomously as head of the Refinancing and Companies Restoration Departments. • Assisting clients that wanted to refinance their property. • Organizing meetings with clients in order to sign all the relevant documentation. • Liaising with clients and Lending Institutions in order to help clients secure their funds. • Dealing with a valued client who would send us organisations to be restored to the register of companies. • Preparing all documents for court. • Represented clients in court. Show less