Sales Consultant

• Oct 2020 - Present

Director & Head Coach

• Jul 1993 - Present

Leading tennis coaching organisation operating from WA and teaching tennis to individuals and groups of all levels and ages. Director & Head Coach 1995 - 2012 / 2014 - PresentServices Provided to: Melville Tennis Centre, Perth, WA Greenwood & North Perth Tennis Clubs, Perth, WA North Beach Tennis Club, Perth, WA Learner Facilitator - Tennis Australia, Melbourne, VictoriaDuties:• Oversee the day-to-day running and management of the business which includes but is not limited to marketing, bookings, administration, accounts, business planning, invoicing, tax filing and customer enquiries.• Lead, manage, supervise, recruit and train staff (up to 10) across business operations and coaching. • Coordinate court bookings, competition pennants and tournaments for juniors and adults.• Implement programs and clear pathways for children and adults. Conduct and increase schools programs. • Develop and maintain strong relationships with customers, create proposals and follow up on any leads.• Ensure sufficient resources are in place to meet client’s requirements and expectations. • Attend meetings with key internal and external business stakeholders and provide guidance and advice.• Conduct all business in accordance with appropriate government and workplace regulations.• Complete all necessary administration relating to the business including filing, e-mailing, scanning and invoicing. Ensure all data is recorded accurately and update as required. • Ensure customer requests and feedback, both verbal and written are responded to promptly/efficiently.

Club Manager

• Jan 2019 - Mar 2019

Duties: * Manage a membership base of 900 members. * Train and lead a team of personal trainers. * Conduct personal training and group sessions to members * Conduct fitness tests, rehabilitation programs, strength and conditioning. * Driving sales of new memberships, implementation of retention and referral programs. * Maintaining a high level of cleanliness throughout the gym. * Promote community engagement and marketing across gym operations. * Organize and conduct regular stock-takes and security checks. * Daily use of Mind Body Online program for membership and stock for control. * Ensure enquiries and feedback, both verbal and written are responded to promptly/efficiently.

Store Manager

• Apr 2017 - Nov 2017

Duties:• Managed the store's daily operations, which included delivering high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals in line with business budgets. • Recruited, interviewed, hired, developed, evaluated and coached employees as per internal controls. • Ensured proper cash controls and loss prevention procedures were in place and followed accordingly.• Promoted community engagement and marketing across store operations. • Maintained store's appearance and merchandised with ongoing marketing campaigns to enhance profits.

Store Manager

• Jan 2012 - Feb 2014

Duties:• Managed the store's daily operations, which included delivering high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals in line with business budgets. • Recruited, interviewed, hired, developed, evaluated and coached employees as per internal controls. • Ensured proper cash controls and loss prevention procedures were in place and followed accordingly.• Promoted community engagement and marketing across store operations. • Maintained store's appearance and merchandised with ongoing marketing campaigns to enhance profits.