Glen Iggulden

Business Support Manager at CorPlan New Zealand
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Contact Information
us****@****om
(386) 825-5501
Location
Auckland, Auckland, New Zealand, NZ

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Credentials

  • IBM Planning Analytics V2.0.0 Analyst
    IBM
    Nov, 2019
    - Oct, 2024
  • IBM Planning Analytics V2.0.0 Modeler
    IBM
    May, 2019
    - Oct, 2024

Experience

  • CorPlan New Zealand
    • New Zealand
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Support Manager
      • Oct 2021 - Present
  • Fusion5
    • United States
    • Strategic Management Services
    • Support Manager
      • Nov 2020 - Oct 2021

      Managing CPM customer support Handling Service Agreements and budgets Overseeing support tickets and customer experience Resolving support tickets Working with Fusion5 team to provide positive outcomes for clients Managing CPM customer support Handling Service Agreements and budgets Overseeing support tickets and customer experience Resolving support tickets Working with Fusion5 team to provide positive outcomes for clients

  • Mindfull NZ
    • Information Technology & Services
    • 1 - 100 Employee
    • Support Manager
      • Nov 2018 - Oct 2020

      Managing customer supportManaging support teamHandling Service Agreements and budgetsOverseeing support ticketing system and customer experienceResolving support ticketsWorking with consulting team and client executives

    • Support Desk Specialist
      • Jun 2012 - Nov 2018

      Investigating and resolving Customer Service Requests and Support Issues. Managing support desk and ticketing system.Assigning tickets to consultants, checking on progress and ensuring tickets are followed up.Reporting opportunities back to the business.Managing support projects and budgets.

    • Business Intelligence Consultant
      • May 2011 - Jul 2012

      TM1, Cognos Report Studio consulting

  • Custom Info Systems
    • IT Services and IT Consulting
    • Self Employed
      • 2001 - May 2011

      Building customized database solutions Building customized database solutions

  • GHD
    • United Kingdom
    • Retail
    • 500 - 600 Employee
    • Database Administrator
      • 1996 - 2001

      RAMM (Roading Asset Maintenance Management) - Responsible for data integrity RAMM (Roading Asset Maintenance Management) - Responsible for data integrity

  • Echo Mechanical & Electrical Engineering NZ
    • System Programmer
      • 1990 - 1995

      Programmer of PSION devises for the roading industry Programmer of PSION devises for the roading industry

Education

  • University of Otago
    Bachelor of Commerce (BCom), Information Science/Studies
    1991 - 1994

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