Sr, Manager, Plasma Operations

• Jan 2022 - Present

Pacific NorthWest Recruitment Manager Platelet Production

• Oct 2019 - Jan 2022

• Oversees the recruitment of plateletpheresis donors at multiple sites located in Washington, Oregon, Idaho, and Montana • Manages a call center setting along with remote and fixed site staff •Hires, supervisors, trains, and evaluates performance of personnel •Maintains high agent performance scores in a metric driven environment. Maintain effective dialer methods for high connect rate, appointment levels, and call penetration •Increased bookings, daily and weekly goals including show rates while reducing attendance and personnel matters within the region •Develops and maintains a competitive incentive program for agents and donors

Sr. Manager Distribution/Hospital Services

• Jul 1999 - Jul 2019

•Directs and oversee the distribution of blood and blood products at sites located in San Francisco, Santa Rosa, Fairfield, and Hayward CA•Manages three (3) supervisors, two (2) Asst. supervisors and 25 line staff•Inventory management/year-end inventory•Builds and maintains quality customer service with all hospitals and blood centers•Hires supervisors, trains, and evaluates performance of personnel•Assures all routine and special orders are properly filled and delivered in a timely manner•Conducts hospital visits and ensures customers are properly inspected•Develop and monitor department budgets•Maintains effective communication and relationships with the west division and corporate headquarters. cGMP’s, Yellow Belt trained, DMAIC, Trackwise, Infor EAM, DOD, Training and annual competency expert.

Director, Manager of Manufacturing

• Mar 2013 - Sep 2016

Director-Manager of Manufacturing Mar. 2012 – Sept. 2016•Directs the manufacturing of various blood products such as leukoreduced red blood cells, pateletpheresis, recovered, source, and transfusable plasma, cryoprecipitate, and specialty products for specific patient needs following cGMP•Develops new products in collaboration with cross-functional project teams•Ensures department quality program complies with cGMP, state, federal, and industry-specific regulations•Coordinates department error-management program to include root cause analysis, preventative and corrective actions•Manages multiple, concurrent projects related to blood manufacturing, FDA inspection readyOversees annual department budget of $3.1M•Manages three (3) supervisors, one (1) Training Coordinator, and one (1) Quarantine Specialist and 28 line staff•Delivers performance evaluations for direct reports and offers appropriate development opportunities•Development and implementation of source plasma manufacturing Implementation of department efficiencies to reduce FTE levels and operating costs•Quality focus with root cause, cGMP, CAPA and lean manufacturing

Production Manager

• Jun 2008 - Mar 2012

Components Production Manager June 2008 – Mar. 2012•Supervised the day-to-day activities of blood components manufacturing, which included central receiving, labeling, and quarantine/product release•Ensured blood manufacturing procedures and practices complied with state, federal and industry-specific regulations such as FDA and AABB, European union, cGMP compliance•Monitored production and inventory levels; drove changes and adjusted department activity to ensure production and inventory levels were maintained•Wrote and revised standard operating procedures; •Delivered employee reviews and conducted performance conversations•Conducted staff meetings and facilitated staff training•Combined people, tasks and procedures of two departments into one centralized department•Final disposition investigations and recovery

Other Blood Center Operations Roles

• Jul 1999 - Jun 2008

Centralized Quarantine Supervisor, Components Supervisor, Production Coordinator, Sample Tube coordinator, Medical Assistant

US Navy Serviceman

• Jun 1989 - Jul 1993