Glen Box
Head of Customer Operations & EOT at flatfair- Claim this Profile
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Bio
Conor O'Brien
I have worked in partnership with Glen for 8 years where Glen oversaw the administration of our insurance business as the Head of Customer Operations. Glen is a highly customer focused individual who has extensive experience, which enables him to ensure controlled outcomes are achieved. He is passionate about the business and has the knowledge and appropriate approach that allow him to challenge and enhance existing positions. He has been continuously supportive of our business requirements and has proposed multiple process amendments to ensure that customer detriment is mitigated and experiences enhanced. Glen is detail focused and has a strategic mindset that ensures all positions and enhancements are robust, beneficial and will stand the test of time. It was a pleasure collaborating with Glen and his experience and knowledge ensured that our business continued to exceed our many customer needs. Glen was always available and supportive of our needs and I would highly recommend him as a leader in the insurance sector.
Philip Thomas
I have worked in partnership with Glen for 8 years as a Relationship Manager when Glen was the Head of Customer Operations-Claims and Customer Service. Glen is a natural leader and shows passion and enthusiasm when discussing claims and customer service with his team mates and client. Glen worked collaboratively with his client when he has been responsible for driving change as well as implementing product and process improvements. Glen is a reliable and trustworthy individual who I would highly recommend for employment.
Conor O'Brien
I have worked in partnership with Glen for 8 years where Glen oversaw the administration of our insurance business as the Head of Customer Operations. Glen is a highly customer focused individual who has extensive experience, which enables him to ensure controlled outcomes are achieved. He is passionate about the business and has the knowledge and appropriate approach that allow him to challenge and enhance existing positions. He has been continuously supportive of our business requirements and has proposed multiple process amendments to ensure that customer detriment is mitigated and experiences enhanced. Glen is detail focused and has a strategic mindset that ensures all positions and enhancements are robust, beneficial and will stand the test of time. It was a pleasure collaborating with Glen and his experience and knowledge ensured that our business continued to exceed our many customer needs. Glen was always available and supportive of our needs and I would highly recommend him as a leader in the insurance sector.
Philip Thomas
I have worked in partnership with Glen for 8 years as a Relationship Manager when Glen was the Head of Customer Operations-Claims and Customer Service. Glen is a natural leader and shows passion and enthusiasm when discussing claims and customer service with his team mates and client. Glen worked collaboratively with his client when he has been responsible for driving change as well as implementing product and process improvements. Glen is a reliable and trustworthy individual who I would highly recommend for employment.
Conor O'Brien
I have worked in partnership with Glen for 8 years where Glen oversaw the administration of our insurance business as the Head of Customer Operations. Glen is a highly customer focused individual who has extensive experience, which enables him to ensure controlled outcomes are achieved. He is passionate about the business and has the knowledge and appropriate approach that allow him to challenge and enhance existing positions. He has been continuously supportive of our business requirements and has proposed multiple process amendments to ensure that customer detriment is mitigated and experiences enhanced. Glen is detail focused and has a strategic mindset that ensures all positions and enhancements are robust, beneficial and will stand the test of time. It was a pleasure collaborating with Glen and his experience and knowledge ensured that our business continued to exceed our many customer needs. Glen was always available and supportive of our needs and I would highly recommend him as a leader in the insurance sector.
Philip Thomas
I have worked in partnership with Glen for 8 years as a Relationship Manager when Glen was the Head of Customer Operations-Claims and Customer Service. Glen is a natural leader and shows passion and enthusiasm when discussing claims and customer service with his team mates and client. Glen worked collaboratively with his client when he has been responsible for driving change as well as implementing product and process improvements. Glen is a reliable and trustworthy individual who I would highly recommend for employment.
Conor O'Brien
I have worked in partnership with Glen for 8 years where Glen oversaw the administration of our insurance business as the Head of Customer Operations. Glen is a highly customer focused individual who has extensive experience, which enables him to ensure controlled outcomes are achieved. He is passionate about the business and has the knowledge and appropriate approach that allow him to challenge and enhance existing positions. He has been continuously supportive of our business requirements and has proposed multiple process amendments to ensure that customer detriment is mitigated and experiences enhanced. Glen is detail focused and has a strategic mindset that ensures all positions and enhancements are robust, beneficial and will stand the test of time. It was a pleasure collaborating with Glen and his experience and knowledge ensured that our business continued to exceed our many customer needs. Glen was always available and supportive of our needs and I would highly recommend him as a leader in the insurance sector.
Philip Thomas
I have worked in partnership with Glen for 8 years as a Relationship Manager when Glen was the Head of Customer Operations-Claims and Customer Service. Glen is a natural leader and shows passion and enthusiasm when discussing claims and customer service with his team mates and client. Glen worked collaboratively with his client when he has been responsible for driving change as well as implementing product and process improvements. Glen is a reliable and trustworthy individual who I would highly recommend for employment.
Experience
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flatfair
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United Kingdom
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Software Development
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1 - 100 Employee
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Head of Customer Operations & EOT
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Jul 2021 - Present
flatfair is a payment company that establishes trust between landlords and tenants through financial technology. flatfair is a payment company that establishes trust between landlords and tenants through financial technology.
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Freelance, self-employed
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Surrey, England, United Kingdom
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Insurance Professional
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Jun 2020 - Jul 2021
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Covéa Insurance
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United Kingdom
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Insurance
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700 & Above Employee
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Head of Customer Operations - Protection
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Sep 2006 - Nov 2019
I headed up a large claims and customer services operation handing multiple product types including Pet, PPI, STIP, personal accident and personal injury, life, GAP and RTI. Passionate about delivering the best customer journey and service. Formed in October 2012 following the integration of MMA Insurance, Provident Insurance and Gateway, Covéa Insurance is a member of one of Europe’s leading mutual insurance groups, Covéa. Wholly owned by Covéa group and benefits from the financial reassurance of Standard & Poor’s A+ rating, as a guaranteed subsidiary of Covéa. Insures over 150,000 businesses, 700,000 motorists and 320,000 houses in the UK with over 50+ years of experience Regional network of 10 offices across the UK, providing local underwriters to brokers. Over 1400 employees nationwide Show less
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Head of Claims and Customer Service
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1996 - 2006
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Head of Claims and Customer Services
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1995 - 2006
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