Slot and Casino Beverage Operations

• Jul 2020 - Present

Director of Slot and Ancillary Gaming Operations - Boulder Station

• Jun 2018 - May 2020

Promoted to direct all slot operations for Station Casinos second largest casino with expanded area of responsibility, demonstrating consistent leadership and increasing company’s revenues from year to year. Managed the daily operations of the largest revenue stream at Boulder Station. Managed forecasting, product planning, revenue planning, lease and fee management. Developed and managed an annual operations revenue budget. Collaborated with Marketing team on monthly promotions. Hired, trained and developed 12 salaried and 90 hourly team members.► Contributed to the increase in top line revenue by roughly 3.4%, from $118M to $122M and reconfigured areas where revenue grew by nearly 7%, during tenure at Boulder Station.► Implemented team member recognition program and addressed employee concerns resulting in elimination of employee complaints, and increase in guest/customer service scores reaching all-time high at Boulder Station.

Corporate Director of Ancillary Gaming

• Apr 2013 - Jun 2018

Promoted to Corporate Director, overseeing the operations of all Station Casinos’ ancillary gaming rooms. Assisted in developing and managing annual revenue budgets and forecasting for all properties. Conducted monthly and quarterly financial reviews. Collaborated with property leadership and Marketing team to develop property specific promotions and programs. Organized and promoted companywide large-scale gaming events.► Identified cost savings of over $100k in vendor service fees on five large scale bingo event reservations that could be managed internally by IT Dept, by building a proprietary event reservation system.► Standardized the disparate service offerings for one product line across all company properties that were losing over $1M annually, turning it around to an annual profit of $17k on the bottom line.► Deployed customer data to identify new gaming incentives, e.g. larger jackpot, to drive customer traffic with sold-out gaming rooms, and first time in four years achieving positive revenue gains in 3rd Qtr of 2012.

Director of Ancillary Gaming at Boulder Station

• Sep 2012 - Mar 2013

Race & Sportsbook Manager at Boulder Station

• Aug 2011 - Aug 2012

Promoted to Manager demonstrating ability to assume expanded responsibilities. Managed daily operations and ensured compliance with financial internal controls for betting limits. Created and managed team member schedules. Planned and executed monthly promotions, developed revenue forecasts. Maintained knowledge of professional sports teams and industry trends. Supervised up to 10 team members.► Resolved guest/customer complaints with tact and diplomacy ensuring an excellent customer experience, engendering customer loyalty and repeat business.► Reassigned Spanish speaking team member to handle higher end Spanish speaking game players thereby increasing revenues by 20% YoY.

Race & Sports Supervisor at Boulder Station

• Sep 2007 - Aug 2011

Race & Sports Superwriter at Boulder Station

• Apr 2006 - Sep 2007

Race & Sports Writer at Green Valley Ranch

• Jul 2005 - Apr 2006