Gleb Chernov

Customer Support Agent at Readymag
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Contact Information
us****@****om
(386) 825-5501
Location
Belgrade, Serbia, RS
Languages
  • English Full professional proficiency
  • Swedish Elementary proficiency
  • Russian Native or bilingual proficiency

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Bio

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Credentials

  • edX Verified Certificate for Engineering Design for a Circular Economy
    edX
    Jun, 2022
    - Nov, 2024
  • edX Verified Certificate for Sustainable Packaging in a Circular Economy
    edX
    May, 2022
    - Nov, 2024
  • Learn SQL Course
    Codecademy
    May, 2020
    - Nov, 2024

Experience

  • Readymag
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Support Agent
      • Feb 2023 - Present

      I respond to user requests, guide users through product features and report bugs to the development team I respond to user requests, guide users through product features and report bugs to the development team

  • Freelance
    • Freelance Designer
      • May 2021 - Present

  • Paragon Software
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • B2B Technical support engineer
      • Jun 2020 - May 2021

      I was working for a client from Asia - manufacturer, having a supply chain facility in the center of EU. My duty was providing technical background monitoring for a WMS project. It also included mentoring, creation of documentation and even some UX/UI tweaking for external products based on the usability feedback. I was working for a client from Asia - manufacturer, having a supply chain facility in the center of EU. My duty was providing technical background monitoring for a WMS project. It also included mentoring, creation of documentation and even some UX/UI tweaking for external products based on the usability feedback.

  • Kommunar Paper Factory
    • Kommunar, Leningrad, Russia
    • Paper Recycling Maintenance Technician
      • Jun 2017 - Sep 2017

      I was providing service for a recycling paper mill for one of the biggest paper recycling plants in Russia. I was providing service for a recycling paper mill for one of the biggest paper recycling plants in Russia.

Education

  • Higher School of Economics
    Master of Arts - MA, Industrial and Product Design
    2021 - 2023
  • Baltic State Technical University
    Bachelor's degree, Electrical, Electronics and Communications Engineering
    2016 - 2020

Community

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