Experience

The Underdog Family

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Product Director

  • Mar 2022 - Present

  • The Underdog Family has provided web and graphic design, digital marketing, and technical integration services to over 20 local Denver businesses since the 2020 pandemic. Responsible for product roadmap and feature prioritization across all community members.• Launched business consulting service at Comal Incubator to support growth stage entrepreneurs. • The Underdog Family has provided web and graphic design, digital marketing, and technical integration services to over 20 local Denver businesses since the 2020 pandemic. Responsible for product roadmap and feature prioritization across all community members.• Launched business consulting service at Comal Incubator to support growth stage entrepreneurs.



Epic

• United States
• Software Development
• 700 & Above Employee

• Enterprise Software Consultant

  • Aug 2019 - Aug 2022

  • Built a reporting mechanism to proactively resolve high value discharge documentation denials. Collaborated across surgical, inpatient, and BI stakeholders to reduce six-month denial rate from $1.1MM to less than $50K.• Developed a new metric and dashboard to track inpatient census for a US top 5 academic hospital system. Replaced a daily manual data collection process and provided the system’s first single source view of service line capacity. • Led an on-time mapped fields testing initiative across 17 legacy systems with over 3800 records verified. Managed deadlines across third parties with focused communication, remediation plans, and appropriate escalation. • Directed a capacity management overhaul for a twelve-hospital system that improved discharge delay visibility and facilitated timely collaboration across provider, nursing, and case management roles.

• Patient Movement Lead

  • Nov 2017 - Aug 2019

  • Managed a multi-role team to implement a patient flow suite of tools to complete a $1.4MM install at a world leading pediatric specialty care hospital culminating in a country first HIMSS Stage 7 designation.• Training project manager responsible for role analysis, registration, learning material customization, and overall training readiness for over 4700 end users.• As the UK Development Liaison, documented and prioritized functionality requests with engineering, support, and install leads for all UK in-flight projects leading to a more efficient tracking system for all European installs.

• Capacity Management Success Owner

  • Dec 2016 - Nov 2017

  • First module success owner for a new product. Communicated the roadmap vision which included writing the design/build/testing/post-live playbook used by all future installing customers.• Led internal capacity management audits for over 25 installs to consolidate best practice, escalate off track areas, and ensure fidelity to implementation standards.• Executed product strategy to shift from an add-on feature to a core offering; established and met internal KPI to deploy capacity management dashboards to over 200 US and 5 international hospitals.

• Implementation Project Manager

  • Sep 2015 - Dec 2016

  • Full cycle project manager for design, build, testing, training, and post-live optimization. Facilitated patient flow ROI sessions for C-suite and technical configuration workshops for analysts across a four-facility hospital system. • Implementation sub-lead to design and deploy a cognitive computing model to identify and plan for ED admits.



access.mobile International, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Analyst

  • 2013 - 2015

  • Now InOn Health, a leading patient communication and engagement provider. Multi-channel outreach and behavioral economics insights yield better patient experiences. • Project manager for cloud application development including user experience study and interface design. Provided responsive client management and successfully navigated a two vendor scenario. Primary liaison between Denver client and Kenyan coding team.• Provided market research for development of mHealth tool ClinicCommunicator, a Uganda DHIS 2 compatible platform.



Los Hermanos Coffee Farm

• Co-Founder

  • 2009 - 2015

  • Finca Los Hermanos was a social enterprise coffee farm that generated a 230% increase in household income, provided dietary diversification, and increased healthcare access for the Cerro Redondo community. • Finca Los Hermanos was a social enterprise coffee farm that generated a 230% increase in household income, provided dietary diversification, and increased healthcare access for the Cerro Redondo community.



University of Denver - Josef Korbel School of International Studies

• United States
• Higher Education
• 1 - 100 Employee

• Teaching Assistant, Mobile Technology For Development

  • 2014 - 2014

  • Researched mobile technology case studies for class discussion. Solicited and scheduled outside speakers. Aided in final presentation grading and facilitated timely communication between professor and students.

• Graduate Research Assistant for Development Program Director

  • 2012 - 2014

  • Compiled water, property, and grazing adjudications in Southern Colorado into interactive database that digitized records to replace a manual data collection process.



Mile High Youth Corps

• United States
• Environmental Services
• 1 - 100 Employee

• AmeriCorps Programs VISTA

  • 2010 - 2011

  • Coordinated all logistics for 120+ volunteers and sponsors for service project at Fairview Elementary School that resulted in 900+ service hours contributed.• Developed and facilitated intercultural leadership curriculum for youth without high school diplomas. Students averaged a 68% GED attainment rate and 72% placement rate in higher education or vocational training. • Coordinated all logistics for 120+ volunteers and sponsors for service project at Fairview Elementary School that resulted in 900+ service hours contributed.• Developed and facilitated intercultural leadership curriculum for youth without high school diplomas. Students averaged a 68% GED attainment rate and 72% placement rate in higher education or vocational training.



Center for Service-Learning, Whitworth University

• Bonner Program Coordinator

  • 2006 - 2009

  • Led community engagement training sessions in participatory approaches and strengths-based development which increased program engagement 32%. • Led community engagement training sessions in participatory approaches and strengths-based development which increased program engagement 32%.