Experience

Sporty Group

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Customer Service Senior Associate

  • Jan 2023 - Present

• Customer Service Senior Associate

  • Jan 2023 - Present

• Customer Service Executive

  • Oct 2020 - Mar 2023



BigiBet Nigeria

• Nigeria
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Customer Care Executive

  • Jan 2019 - May 2022

  • Provide quality service delivery to customers on all channels; Incoming calls, Outbound calls, Emails, Web-chat and Social Network (Facebook & Twitter); • Ensure customer satisfaction by providing professional service across all channels. • Interact with customers to provide and process information in response to inquiries, concerns, and requests about their accounts and or products and services; • Resolved all customer queries that can be done on the first level within set service targets; • Logged all customer queries/feedback on provided CRM applications; • Escalate all customer queries that requires second-level intervention and follow up on unresolved customer queries; • Up-sold and cross-sold all products of Bigibet to existing customers, and call customers with inactive accounts and encouraged them to place bets. Show less


LafargeHolcim
• Switzerland
• Production Assistant

  • Jan 2015 - Dec 2016