Experience

First Capital Bank Zimbabwe

• Zimbabwe
• Banking
• 200 - 300 Employee

• Risk Officer - Collections and Recoveries

  • Apr 2022 - Present



Barclays Bank of Zimbabwe

• Cashier

  • Oct 2011 - Apr 2022

• Customer Service Advisor

  • Oct 2011 - Apr 2022

  Cashiering: Accepting customer deposits and withdrawals, responsible for branch management reporting, branch balancing, vault and ATM custodian, preparing branch monthly communication minutes, machining inter account transfers on system.Personal banking: Accepting customer application forms, ATM card processing and account opening on system.Back office: Customer call backs, query handling and RTGS processing on system.Exchange control: Collecting and processing international transfer charges, attending to customer and colleague queries (from compliance, central payments and reconciliation departments), Cebas capturing on Reserve Bank of Zimbabwe cebas report, TT processing on system, management reporting to exchange control department, Absa charges reversals, printing and filing of TT confirmations, checking company status for all received international transfers before processing, scheduling switches according to currencies and US$ equivalent. Prestige banker: Accepting deposits and withdrawals, card processing, attending to customer queries, account opening, and accepting customer instructions.