Gladys Leones
Manager, Sales & Customer Service at Express Identification Products- Claim this Profile
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Topline Score
Bio
LinkedIn User
Gladys is motivated, hard-working, and passionate. Working with Gladys, I was ensured that each project, task, and timeline was going to be met. If I needed anything, I knew I could tap into Gladys and her wealth of client and account knowledge. If Gladys is ever stuck or unsure, she's extremely resourceful and will seek guidance to try and become an expert in resolving her clients' problems. Her hard work and dedication shine through constantly. It's rare to find talent like Gladys.
Skip Harris
I worked with Gladys for over nine years at Phone Ware/Phone Net Contact Centers. She was an extraordinary Sr. Account Manager and ultimately promoted to Director of Client Relations during our time at PWI/PNI. Gladys is a gifted executive with scary smart analytic skills and yet incredibly engaging and thoughtful of client needs. Importantly, Gladys was also exceptionally skilled at partnering with the client, always exploring client needs to help them discover ways to use our services to grow and retain their customer base. She was an understated, yet remarkably savvy sales executive that encouraged the client to leverage Phone Ware’s talents to provide new and incremental benefits to the client. Gladys and I were a team. I would bring in the new business and she would make sure their campaigns were very successful and operationally painless for the client, retaining them for many years at PWI/PNI. I was always very grateful for her amazing talent to nurture relationships and extract remarkable success from her teams on behalf of her/my clients, some of whom were still with Phone Ware and Phone Net 10 years after starting with us. Lastly, Gladys‘s professionalism, integrity and honesty were so very important when dealing with billion dollar corporations and their executives. Gladys could be trusted to speak truth to power when necessary, bringing thoughtful solutions and choices to help move the business in the right direction, one that was best for both the client and our company.
LinkedIn User
Gladys is motivated, hard-working, and passionate. Working with Gladys, I was ensured that each project, task, and timeline was going to be met. If I needed anything, I knew I could tap into Gladys and her wealth of client and account knowledge. If Gladys is ever stuck or unsure, she's extremely resourceful and will seek guidance to try and become an expert in resolving her clients' problems. Her hard work and dedication shine through constantly. It's rare to find talent like Gladys.
Skip Harris
I worked with Gladys for over nine years at Phone Ware/Phone Net Contact Centers. She was an extraordinary Sr. Account Manager and ultimately promoted to Director of Client Relations during our time at PWI/PNI. Gladys is a gifted executive with scary smart analytic skills and yet incredibly engaging and thoughtful of client needs. Importantly, Gladys was also exceptionally skilled at partnering with the client, always exploring client needs to help them discover ways to use our services to grow and retain their customer base. She was an understated, yet remarkably savvy sales executive that encouraged the client to leverage Phone Ware’s talents to provide new and incremental benefits to the client. Gladys and I were a team. I would bring in the new business and she would make sure their campaigns were very successful and operationally painless for the client, retaining them for many years at PWI/PNI. I was always very grateful for her amazing talent to nurture relationships and extract remarkable success from her teams on behalf of her/my clients, some of whom were still with Phone Ware and Phone Net 10 years after starting with us. Lastly, Gladys‘s professionalism, integrity and honesty were so very important when dealing with billion dollar corporations and their executives. Gladys could be trusted to speak truth to power when necessary, bringing thoughtful solutions and choices to help move the business in the right direction, one that was best for both the client and our company.
LinkedIn User
Gladys is motivated, hard-working, and passionate. Working with Gladys, I was ensured that each project, task, and timeline was going to be met. If I needed anything, I knew I could tap into Gladys and her wealth of client and account knowledge. If Gladys is ever stuck or unsure, she's extremely resourceful and will seek guidance to try and become an expert in resolving her clients' problems. Her hard work and dedication shine through constantly. It's rare to find talent like Gladys.
Skip Harris
I worked with Gladys for over nine years at Phone Ware/Phone Net Contact Centers. She was an extraordinary Sr. Account Manager and ultimately promoted to Director of Client Relations during our time at PWI/PNI. Gladys is a gifted executive with scary smart analytic skills and yet incredibly engaging and thoughtful of client needs. Importantly, Gladys was also exceptionally skilled at partnering with the client, always exploring client needs to help them discover ways to use our services to grow and retain their customer base. She was an understated, yet remarkably savvy sales executive that encouraged the client to leverage Phone Ware’s talents to provide new and incremental benefits to the client. Gladys and I were a team. I would bring in the new business and she would make sure their campaigns were very successful and operationally painless for the client, retaining them for many years at PWI/PNI. I was always very grateful for her amazing talent to nurture relationships and extract remarkable success from her teams on behalf of her/my clients, some of whom were still with Phone Ware and Phone Net 10 years after starting with us. Lastly, Gladys‘s professionalism, integrity and honesty were so very important when dealing with billion dollar corporations and their executives. Gladys could be trusted to speak truth to power when necessary, bringing thoughtful solutions and choices to help move the business in the right direction, one that was best for both the client and our company.
LinkedIn User
Gladys is motivated, hard-working, and passionate. Working with Gladys, I was ensured that each project, task, and timeline was going to be met. If I needed anything, I knew I could tap into Gladys and her wealth of client and account knowledge. If Gladys is ever stuck or unsure, she's extremely resourceful and will seek guidance to try and become an expert in resolving her clients' problems. Her hard work and dedication shine through constantly. It's rare to find talent like Gladys.
Skip Harris
I worked with Gladys for over nine years at Phone Ware/Phone Net Contact Centers. She was an extraordinary Sr. Account Manager and ultimately promoted to Director of Client Relations during our time at PWI/PNI. Gladys is a gifted executive with scary smart analytic skills and yet incredibly engaging and thoughtful of client needs. Importantly, Gladys was also exceptionally skilled at partnering with the client, always exploring client needs to help them discover ways to use our services to grow and retain their customer base. She was an understated, yet remarkably savvy sales executive that encouraged the client to leverage Phone Ware’s talents to provide new and incremental benefits to the client. Gladys and I were a team. I would bring in the new business and she would make sure their campaigns were very successful and operationally painless for the client, retaining them for many years at PWI/PNI. I was always very grateful for her amazing talent to nurture relationships and extract remarkable success from her teams on behalf of her/my clients, some of whom were still with Phone Ware and Phone Net 10 years after starting with us. Lastly, Gladys‘s professionalism, integrity and honesty were so very important when dealing with billion dollar corporations and their executives. Gladys could be trusted to speak truth to power when necessary, bringing thoughtful solutions and choices to help move the business in the right direction, one that was best for both the client and our company.
Experience
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Express Identification Products
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United States
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Printing Services
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1 - 100 Employee
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Manager, Sales & Customer Service
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Jan 2022 - Present
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Account Manager
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Jan 2021 - Feb 2022
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Phone Ware Inc.
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United States
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Advertising Services
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1 - 100 Employee
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Director Of Client Relations
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Jan 2017 - Dec 2019
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Sr. Account Manager
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Aug 2010 - Jan 2017
Responsible for managing cable accounts such as Cox Communications, Time Warner Cable, Insight Communications, Shentel, Suddenlink, Mediacom and Buckeye CableSystem. Provide the client as well as management with daily reports that include an analysis of the previous night’s activities; analyzes report for trends, weaknesses, or opportunities. Provide weekly summary data to company owners, VP’s, Controller and Area Managers of each campaign. Participates in scheduled conference calls with clients to discuss progress of campaigns; provide feedback to the client, and answer any questions the client may have. Prepares Master Sales Agreements and Statement of Work for prospective clients. Responds to client emails in a timely manner regarding any questions, issues, recording retrieval requests, or reporting items with an SLA of 1 hour. Tracks customer concerns and reports to VP Sales & Operations any trends or specific issues that require resolution.
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NetApp
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Sr. Project Manager
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May 2008 - Jul 2010
Owning / performing Global Backlog Management and sales order Expedites, while driving continuous improvement in the tools and process; addressing Sales and B2B Customers in a Helpdesk environment (non-technical order related inquiries via email and phone), leading activities that drive department objectives, analysis and reporting, special programs or projects, etc. Owning / performing Global Backlog Management and sales order Expedites, while driving continuous improvement in the tools and process; addressing Sales and B2B Customers in a Helpdesk environment (non-technical order related inquiries via email and phone), leading activities that drive department objectives, analysis and reporting, special programs or projects, etc.
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VMware
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United States
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Software Development
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700 & Above Employee
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Licensing Support Specialist / Technical Support Rep
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Nov 2007 - May 2008
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Symantec
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United States
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Software Development
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700 & Above Employee
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Sr. Account Manager
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Oct 2004 - Nov 2007
Responsible for managing Enterprise License Agreements for Symantec’s Enterprise Flex/Named Accounts to include answering inbound telephone calls and emails. Partner with Sales to proactively establish customer relationships and articulate customer advocacy position as part of initial contract. Partner with Legal, Finance and Revenue Recognition teams to assist in managing ELA’s from opportunity to closure. Understands terms of contracts and SLA and key contacts for assigned Named Accounts and be able to articulate when answering questions and resolving licensing issues. Maintain a thorough knowledge and understanding of Licensing programs, policies, Customer Care and Order Management processes as it relates to Named Accounts.
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Cisco
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United States
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Software Development
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700 & Above Employee
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Technical Support Engineer
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Sep 1997 - Oct 2004
Worked directly with internal and external customers to provide technical support solutions for Cisco web-tools, SCC (Service Contract Center) and internal data base, CIBER (Oracle 11i) via phone and e-mail. Responsible for all customer contact, follow-up and escalations; which include technical documentation and updates to new support solutions within the customer support knowledge-base. Worked directly with internal and external customers to provide technical support solutions for Cisco web-tools, SCC (Service Contract Center) and internal data base, CIBER (Oracle 11i) via phone and e-mail. Responsible for all customer contact, follow-up and escalations; which include technical documentation and updates to new support solutions within the customer support knowledge-base.
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Education
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1990 - 1995
San Jose State University
Bachelor of Science, Management Information Systems and Marketing
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