Gladys Lai

Digital Product Manager at Hang Seng Bank
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong SAR, HK
Languages
  • English Native or bilingual proficiency
  • Cantonese Native or bilingual proficiency
  • Mandarin Professional working proficiency
Skills

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Credentials

  • Associate Fintech Professional CPFinT(A)
    The Hong Kong Institute of Bankers
    Jun, 2023
    - Nov, 2024

Experience

  • Hang Seng Bank
    • Hong Kong
    • Banking
    • 700 & Above Employee
    • Digital Product Manager
      • Apr 2021 - Present

      • Digital product owner of fixed income (bond, CD) and structured (ELI) products - plan product roadmaps and commercialization to uplift online business / penetration• Drive digital investment account opening / marketability• Key deliverables: brand new bond and CD trading platform on mobile and desktop, mobile wealth dashboard, online US ELI product launch, mobile investment account opening, ELI / CPI / IPO Bond / RPQ online journey revamp• Lead a team of BAs / QAs to ideate user stories / journey designs, and develop / execute test cases Show less

    • Assistant Digital Product Manager
      • Jul 2019 - Apr 2021

    • Digital Associate
      • Jul 2017 - Jun 2019

  • Wall Street English
    • Spain
    • Education Administration Programs
    • 700 & Above Employee
    • Marketing Intern
      • Jun 2016 - May 2017

  • Strategic Public Relations Group
    • Hong Kong
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Intern
      • Jun 2015 - Aug 2015

Education

  • The University of Hong Kong
    Bachelor of Arts (BA), Comparative Literature and Sociology
    2013 - 2017

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