Experience

PROBE Group

• Australia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Training Coordinator

  • Apr 2021 - Present

  • Assist the Training Team in their daily administrative needs and provide coordination with other departments.• Coordinate Training preparations such as Manuals, materials and certificates• Manage training logistics and schedules• Liaise with admin for lockers, proximity cards and headset• Liaise with Payroll for trainee payroll data report• Maintain and updating training records and documents• Assist the training team with their daily administrative and coordinates with other department to fulfill class requirements.

• Seconded Learning & Development Trainer

  • Feb 2021 - Apr 2021

  • Design Training Modules• Facilitation and Administration of Training programs• Mentoring and Maximizing the Learning Process• Record Keeping, Maintenance and Administrative Tasks• Effective Communication and Coordination• Perform other reasonable duties as required



Stellar Philippines

• Outsourcing/Offshoring
• 100 - 200 Employee

• Seconded Learning & Development Trainer

  • Mar 2019 - Feb 2021

  • Design Training Modules• Facilitation and Administration of Training programs• Mentoring and Maximizing the Learning Process• Record Keeping, Maintenance and Administrative Tasks• Effective Communication and Coordination• Perform other reasonable duties as required

• Program Coordinator

  • Oct 2018 - Mar 2019

  • Assist the Operations Team in their daily administrative needs.• Maintain records for Confidentiality and Compliance• Manage and monitor activity during overtime hours• Manage business by walking around• Assist Help request on DASH• Print, distribute, and post agent schedules, scorecards, updates, and memos• Update Huddle Board• Communicate break adjustments, late breaks, and break overtimes to Call and Resource Team.

• Training Coordinator

  • Jan 2015 - Sep 2018

  • Assist the Training Team in their daily administrative needs and provide coordination with other departments.• Coordinate Training preparations such as Manuals, materials and certificates• Manage training logistics and schedules• Liaise with admin for lockers, proximity cards and headset• Liaise with Payroll for trainee payroll data report• Maintain and updating training records and documents• Assist the training team with their daily administrative and coordinates with other department to fulfill class requirements.

• Customer Services Agent

  • Sep 2012 - Dec 2014

  Assisting Door to door Representative in activating Accounts and asking verifications questions for Energy Customers.



Aditya Birla Minacs world Wide Ltd

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Patient Care Associate

  • Sep 2011 - Jun 2012

  Assisting Pharmacist in processing claims for patients Assisting Pharmacist in processing claims for patients



interactive technology solutions

• Contact Center Agent

  • May 2008 - Jun 2011

  assisting customers with their telephone and internet inquiries. assisting customers with their telephone and internet inquiries.



Jollibee Group of Companies

• Restaurants
• 700 & Above Employee

• Crew

  • Aug 2005 - Jul 2007

  serving dine i and take out transcations. serving dine i and take out transcations.