Experience

AECO Energy

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Recruitment Specialist

  • Aug 2022 - Present

  Talent Acquisition for AECO Energy Singapore, AECO Energy Australia, AECO Energy PH and PowerChoice Australia  Implementing a talent acquisition plan that grows a pool of candidates  Sourcing candidates according to workforce capability demands  Assistance in drafting and placing job advertisements  Participating in individual and group interviews  Assisting candidates complete online applications and examinations  Advising and coaching to managers on recruitment  Induction of new recruits  Basic Company Training Onboarding and offboarding  Administration of onboarding activities  Administration of offboarding activities HR Administration  Coordinating probationary review  Coordinating annual performance review  Other adhoc HR administration activities as required from time to time Using ISO 9000 as our quality framework ensure we meet the needs of customers, in a manner which is consistent, measurable, accurate and timely across all areas of the business Show less



Power Choice

• Australia
• Oil and Gas
• 1 - 100 Employee

• Recruitment Specialist

  • Aug 2022 - Present

  Talent Acquisition for AECO Energy Singapore, AECO Energy Australia and PowerChoice Australia  Implementing a talent acquisition plan that grows a pool of candidates  Sourcing candidates according to workforce capability demands  Assistance in drafting and placing job advertisements  Participating in individual and group interviews  Assisting candidates complete online applications and examinations  Advising and coaching to managers on recruitment  Induction of new recruits  Basic Company Training Onboarding and offboarding  Administration of onboarding activities  Administration of offboarding activities HR Administration  Coordinating probationary review  Coordinating annual performance review  Other adhoc HR administration activities as required from time to time Using ISO 9000 as our quality framework ensure we meet the needs of customers, in a manner which is consistent, measurable, accurate and timely across all areas of the business Show less



Dynata

• United States
• Market Research
• 700 & Above Employee

• Market Researcher

  • May 2022 - Aug 2022



Probe CX

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Experience Executive

  • Nov 2021 - Apr 2022

  Receive inbound and/or place outbound transactions Provide accurate and timely responses for inquiries coming through emails and live chat support channels Provide data and research functions Provide support through known basic troubleshooting techniques Manage and resolve customer complaints Identify and escalate priority issues Route transactions to appropriate resources when necessary Document all information on customer interaction according to standard operating procedures Show less



Lifestrong Marketing Inc.

• Philippines
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Brand Manager / Key Account Manager

  • Nov 2019 - Nov 2020

  BRAND MARKETING MANAGER that handles these brands: 1. Megan - with celebrity endorser Ms. Maymay Entrata 2. Lummarx 3. Sarang 4. Chamos 5. Bone Cee 6. Harcee S.A. * We are now concentrating on Influencer and Social Media Marketing but still applies traditional marketing for our brands like brochures, flyers, bus wraps, billboards etc. * Also creates various promotions for the handled brands, GWP's, giveaways, contests etc. * Handle and manages a group of Marketing Artists and Brand Associates (people management), events, photo and video shoot, meet and greet and more. * Also manages e-commerce promotions and artworks. * Work closely together with the sales team in order to boost sales as well as product and brand awareness. *Create presentations for new products, trade letters and other departments requirements. * Is also involved in company websites and and e-commerce sites like Shopee, Lazada, BeautyMNL and Shopify. *Manages marketing budget and expenses. Oversee artworks, projects and implemented promotions through trade marketing. KEY ACCOUNT MANAGER * Handles all National Accounts * Monitor & manages the performance of the Key Account Specialists * Also serves as Distributor specialist (for outside Metro Manila) * Manage Trade Marketing operations: Merchandisers, Sales Orders (SO), workplan and allowances. * Implementation and monitoring of promotions Increase product distribution and channels (look for national distributors, resellers and possible new accounts) * Additional sales channel like Beauty88 FB page, Live Selling and Shopify for Resellers (from conceptualization, application, process flow, coordination and execution) * Coordinate with other brands for promotions, artworks, boosting and even “live-selling” for additional sales. Show less



Tabacalera Incorporada

• Philippines
• Tobacco Manufacturing
• 1 - 100 Employee

• Sales Officer and Safety Officer 1

  • Feb 2019 - Nov 2019

  Handle sales people and promodizers. Training of promodizers and new hire (Masterclass). Project management and events management Online and non-online marketing Formulate different forms. Admin tasks Website management Sales reports AR Monitoring File management Safety officer 1 Handle sales people and promodizers. Training of promodizers and new hire (Masterclass). Project management and events management Online and non-online marketing Formulate different forms. Admin tasks Website management Sales reports AR Monitoring File management Safety officer 1



Pepperberry Catering & Event Planning

• Events Services
• 1 - 100 Employee

• Sales Supervisor and Office Manager

  • Sep 2018 - Feb 2019

   Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.  Establishes sales objectives by forecasting and developing weekly, monthly, and annual sales quotas; projecting expected sales volume  Implements inside and outside sales programs by developing action plans.  Maintains sales volume, customer mix, by keeping current with supply and demand, changing trends, economic indicators, and competitors.  Completes sales operational requirements by scheduling and assigning employees; following up on work results.  Maintains sales staff by recruiting, selecting, orienting, and training employees.  Maintains sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.  Manage company's Facebook page, Instagram, LinkedIn and other social media sites including the company’s CRM.  Maintain an open communication line (email or phone) with clients.  Do a lot of research regarding Canada to find new target market and trends.  Understands how to make products more appealing to consumers based on the environment and current trends Show less



Zetos Swiss Forensic Supply Philippines, Inc.

• Manila, National Capital Region, Philippines

• Sales Consultant ( Sales Account Executive)

  • Oct 2016 - Apr 2018

  * Meets with customers in a sales environment to drive product sales and knowledge * Check PhilGeps to see what government public bidding we could participate in. Understand requirements and produce necessary bidding documents and samples. * Create and manages company's Facebook page, website and selling platforms like OLX, Lazada and eBay * Manage corporate events and expo's that the company will participate in. * Schedule sales appointments with clients * Schedule appointments/meetings with suppliers. * Team-up with other key personnel to make sure that product is available * Generates new leads by meeting with consumers * Follows up with any clients to make sure that they are satisfied with product * Assembles any and all product displays in a given market * Finds new target markets and penetrates them to drive sales * Understands how to make products appeal to consumers based on the environment and current trends * Uses the Internet to push products to a given target market * Develop new sales strategies * Discovers target markets and advantages of other companies * Demonstrates sales and product knowledge Project Manager for PROTECT 2017 - was in charge of this specific project. Planned, budget, oversee and document all aspects of the project I'm working on. Worked closely with upper management to make sure that the scope and direction of the project is on schedule, as well as other suppliers. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Priority Club Account Manager | HOS (WARM Specialist)

  • Jan 2004 - May 2016

  *Provide support by generating and analyzing reports, which will back up the duties of the Hotel Performance Support Field Consultants in Atlanta to help the hotels increase revenue performance. *Manage the crisis hotline and support hotel operators through emergency events, including but not limited to fire, robbery, guest injuries and death, extortion, civil unrest, and other fortuitous events. *Provide general e-mail and telephone support to hotel owners and operators, Area Managers, Quality Consultants, and the brand teams. *Updating records like the General Manager, Director of Sales and Management Company information in GROWTH. *Generate reports like EasyView, EasySummary and Key Accounts for Area Managers, Consultants and Quality Consultants for their weekly visits to various hotels. *Qualify and analyze numerous emails that go through SalesForce and forward them to their respective departments. Working as an account manager for Priority Club Rewards, now called IHG Rewards; a loyalty program of IHG, my main job is to:  Timely answers calls from Priority Club Members  Assist IHG Rewards members around the world in booking and amending reservations.  Updating and managing their membership accounts.  Handling inquiries and concerns regarding the program.  Process general faxes.  Occasionally make courtesy calls to members with pending inquiries and requests.  Even served as back-up for IRT (Internet Response Team) and General Reservations.  Deals mostly with members, hotel managers, front desk clerks and other hotel personnel. Other Tasks:  Was assigned as OIC (Acting TM) for several months since our Team Manager was assigned to a different department.  Listens to phone calls of team members and do quality assurance. Grade the calls and advise agents of best practices to improve customer service satisfaction.  Make schedule adjustments through EWFM when there are team meetings and unavailable workstations. Show less



One Call Outsourcing Solutions Corp.

• Pasig, National Capital Region, Philippines

• Call Center Agent

  • Oct 2003 - Jan 2004

  *Company Dissolved* Make B to B or B to C Calls to prospected clients in the US and convince them to avail of products and services. *Company Dissolved* Make B to B or B to C Calls to prospected clients in the US and convince them to avail of products and services.



ePacific Global Contact Center

• Pasig, National Capital Region, Philippines

• Call Center Representative 1

  • Jan 2002 - May 2002

  Make atleast 150 calls per day. Convince the clients to attend a presentation for a specific campaign. Have atleast 4 shows per month DETAILED Job Description:  Call clients form the database and book them to attend a timeshare presentation at Shell Vacations Club at the Cannery Bldg. in downtown San Francisco.  Make sure that the client you booked will attend the presentation.  Ask for referrals from your previous clients to have a larger database of your own  Make a friendly call to the clients that showed up. Show less



Unilab, Inc.

• Pharmaceutical Manufacturing
• 700 & Above Employee

• HR Clerk

  • Mar 2001 - Sep 2001

  RECRUITMENT SECTION: May-September *Attend to applicants inquiries (walk-in/phone) *Receive/date,screen, sort & encode to AS400 Applicants File *Organize Pre-employment Orientation for casual employees every Wednesday *Handle casual 201 files *Receive notice of Resignation/Termination and extension of caontract of casual employees *Process file of newly-hired Regular employees *Process Clearance of Resigned, End of Contract Casual Employees *Handle Student Trainees *Monitor stocks of Recruitment Forms RECORDS SECTION: March-May *Attends to phone inquiries/Employee Background Investigation *Issue I.D.'s to newly hired employees (Regualr, KP's and Casual Employees) *Laminate I.D.'s for casual and agency personnel *Prepares Certificate of Employment for Casual and Regular Employees *Serves 201 Folders of UL employees to Key Personnel *Pull-out 201 folders of Resigned/Retired UL employees then create another folder to forward to UBF *Filing of various 201 Documents *Updating of Casuals File Maintenance(AS 400) *201 Folders Monthly Inventory *Monitor EIS stocks/supplies Show less