Experience

Lending People
• New Zealand
• Financial Services
• 1 - 100 Employee
• Loan Support

  • Dec 2022 - Present


Get Smart Financial

• Australia
• Financial Services
• 1 - 100 Employee

• AU Mortgage Broker VA

  • Jun 2022 - Nov 2022

  My responsibility includes: •Gathering of client information •Analysing and interpreting client documents •Conducting policy research and scenarios •Completing servicing calculators •Ordering Valuations •Calling banks to follow up on each deal's update •Analysing Credit Report My responsibility includes: •Gathering of client information •Analysing and interpreting client documents •Conducting policy research and scenarios •Completing servicing calculators •Ordering Valuations •Calling banks to follow up on each deal's update •Analysing Credit Report



Pepper Money ANZ

• Australia
• Financial Services
• 500 - 600 Employee

• Learning And Development Specialist

  • Dec 2018 - Jun 2022

  As a Learning & Development Specialist, it is my responsibility to train new hires and upskill existing officers in the business unit I handle. I am handling a business unit that's responsible to assisting Brokers offering home loans to Australian clients. As a Learning & Development Specialist, it is my responsibility to train new hires and upskill existing officers in the business unit I handle. I am handling a business unit that's responsible to assisting Brokers offering home loans to Australian clients.



Baycorp

• Financial Services
• 1 - 100 Employee

• Portfolio Manager

  • Jun 2014 - Jul 2018

  I worked as a Skip Tracer, then got promoted to Collections Officer. Eventually, I got promoted to Portfolio Manager. As part of my task, I had to do skip tracing to until closing the account by collecting the total debt owed or through a settlement. I worked as a Skip Tracer, then got promoted to Collections Officer. Eventually, I got promoted to Portfolio Manager. As part of my task, I had to do skip tracing to until closing the account by collecting the total debt owed or through a settlement.



Advanced Credit Management

• United States
• Financial Services

• Account Manager

  • Mar 2013 - Mar 2014

  I worked as a collections officer handling an end to end collection process from Skip Tracing up until the closure of the account. I worked as a collections officer handling an end to end collection process from Skip Tracing up until the closure of the account.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2012 - Mar 2013

  With Teleperformance, I worked as a Customer Service Representative. Eventually, I was moved to Complaints where I handled Ombudsman complaint to a leading Australian Telecommunication Company. With Teleperformance, I worked as a Customer Service Representative. Eventually, I was moved to Complaints where I handled Ombudsman complaint to a leading Australian Telecommunication Company.



TeleTech Philippines

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2009 - Oct 2011

  With Teletech, I worked as a Customer Service Representative handling billing enquiries to a leading Australian Telco. A year after joining Teletech, I was promoted to Subject Matter Expert guiding newly hired officers. With Teletech, I worked as a Customer Service Representative handling billing enquiries to a leading Australian Telco. A year after joining Teletech, I was promoted to Subject Matter Expert guiding newly hired officers.