Experience

Deposit Solutions

• Germany
• Financial Services
• 1 - 100 Employee

• Product Operations Expert

  • Apr 2019 - Present

  • Internal and external communications across Business Stakeholders and task delegation amongst team members• Processing Payments amounting to millions of Euros, ensuring comprehensive and effective Service Delivery.• Working with with Banks on Target2, SEPA and SWIFT messages.• Coordinating between Service Banks and Product Banks all around Europe.• Initiating improvements in collaboration with Software Engineers for the Automatization of financial process, to increase efficiency and decrease risk in Operations.• Working with Business Development and Key Stakeholders the integration of new banks on multiple Platforms.• Managing different projects while ensuring adherence to internal Policy and regulatory mandates.• Tracking Processes to coordinate the resolution of Incidents.• Providing different departments in the organization with various reports.• Working in an Agile environment with different methodologies such as Kanban, Scrum and OKR framework.• Working with various product management tools (ex. Confluence, Jira) and open source data (ex. Jenkins, Redash).• Working independently with high quality standards that reflects in measurable reliable results.



Sparkasse

• Germany
• Financial Services
• 700 & Above Employee

• Bankkauffrau

  • Jan 2018 - Mar 2019

  • Creating customer experience and supporting the branch to meet sales objectives• Managing an assigned portfolio of customers and proactively meet with them to help discover their financial needs• Promoting Banks’ services and assessing financial circumstances• Setting up and managing accounts, loans and credits as well as many other Bank Products• Processing all types of transactions, payments, withdrawals, money orders and cheques • Discussing financial and insurance requirements, and providing advice to clients



Volkshochschule

• Education Administration Programs
• 200 - 300 Employee

• Graduate Student

  • Sep 2017 - Dec 2017

  German language course: C1 level



Sparkasse Dortmund

• Germany
• Banking
• 100 - 200 Employee

• Client Advisor / Intern

  • Aug 2017 - Aug 2017

  • Introduction to the Bank's internal systems• Insight into : - Managing accounts and different types of investments alongside money transactions - Construction Financing, loans and housing mortgages - Work strategies and Procedures• Sharing own knowledge and experience



Entwicklungszentrum für berufliche Qualifizierung und Integration GmbH

• Graduate Student

  • Jul 2016 - Jan 2017

  advanced German language course for vocational qualifications, graduated with a certificate: B2+ level



Bethmann Bank AG

• Internship

  • Nov 2016 - Nov 2016

  • Introduction to the Bank's internal systems• Insight into the contracts' rules and policies • Insight into the work of the Asset Managers and the Investment Consultants• Administrative activities



Inlingua Sprachschule Deutschland

• Germany
• 1 - 100 Employee

• Graduate Student

  • Jan 2015 - Nov 2015

  Integration course to learn about Germany and its Language, graduated with a certificate in German Language: B1 level.



Prime Wear Fashion

• Sales supervisor

  • Jun 2013 - Jul 2014

  -Increase income by identifying gaps that effect and reduce the sales figure.-Implementing selling strategies to expand store traffic and optimize profitability.-Maintaining client relationships and providing them with an upscale experience to keep high levels of satisfaction.-Managing Swift Point Of Sale POS program and coding all incoming merchandise.-Overseeing the daily Operations and making sure they run smoothly and effectively.-Ensure Store compliance with the health and safety guidelines.-Ensuring the reach of monthly sales target.-Preparing daily and monthly sales reports.-Lead employee training, mentoring and working closely with the staff.



Arab Bank

• Jordan
• Banking
• 700 & Above Employee

• Private Banker

  • 2009 - 2013

  -Providing banking services and processing of clients requests.-Handling all types of transactions, payment orders and transfers.-Managing Banks system and ensuring all policies and procedures are followed.-Currency exchange trading transactions.-Treasury procedures and transfers.-Managing clients operations and reports.-Handling and presenting of banking products. -Systemic banking accounts and information data updating.-Achieving monthly targets and reporting to management.-Training recruits and interns.