Gladson John Jennings Bright
Customer Service Agent at 3C Contact Services Inc.- Claim this Profile
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Bio
Credentials
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Substance Designer 2020 : Stylized Material Creation
UdemyJan, 2023- Sep, 2024 -
Learn the ART of Substance Painter
UdemyNov, 2022- Sep, 2024 -
Learn Zbrush-Ultimate course 4 beginners/intermediate
UdemyOct, 2022- Sep, 2024
Experience
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3C Contact Services Inc.
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Canada
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Customer Service Agent
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May 2023 - Present
Responsibilities • Collect records and Conduct Survey on ownership, usage and driver history for the Ministry of Transportation. • Compiled location data from Invoices and Waybills using embedded Google Maps to determine geographical locations of cargo carried. • Created visual presentations of topographical characteristics using QGIS and ArcGIS. • Located and marked specific locations and key topographic features. • Coordinated site crew in inspection site on every survey through Microsoft Teams calls and chats to manage time. • Be Multi-lingual (English, French, Tamil, Hindi) with drivers and complete surveys efficiently. • Adapted to changing sites every week in terms of knowledge base and call volume. • Gathered, organized and modeled data for Reports and Presentations. • Assessed individual survey project needs based of different sites and planned workflows. • Employed GPS technology to pinpoint baseline, meridian and range coordinates defining Provincial and State Borders. • Prepared GIS maps and written reports clearly depicting provincial and state borders, landmarks and notable geographical features. Achievements • Flexibly working with other teams by extending shifts to help complete their project. • Flexible with overnight shifts since data needs to be collected for the night traffic. • Maintained quality output throughout every survey. • Trained new-comers with the process and tools used. Show less
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Freelancer.com
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Freelance 3D Artist
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Apr 2021 - Present
3D Modelling including Cloth simulation, using dynamics and cloth sculpting using zbrushes and Hair grooming and animal fur texture using Fibermesh. Modelling keeping the polycount in mind and trying to produce an optimal, yet good quality model for texturing that doesn't slow down the game engine or renderer. UV unwraps based on minimal time consumption as requirement during texturing in substance painter. Texture Creation using Substance Designer, Substance Alchemist and Photoshop, creating proper normal maps to be utilized in Substance painter while texturing. Texturing using Substance Painter and adding details where required. Rendering using proper Lighting in Unity and Unreal Engine. Show less
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Tech Mahindra
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IT Services and IT Consulting
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700 & Above Employee
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Senior Customer Support Representative
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Nov 2018 - May 2019
Responsibilities • Troubleshoot network issues of customers, diagnose reason for issue using tools and software. • Handled 13 to 15 calls and Tickets per day. • Performed root cause analysis of reported issues to enact corrections. • Suggested software and hardware modifications to reduce lag time and improve overall speed. • Researched new tactics to better hone responses and shorten remediation times. • Documented faults and bugs for referral to development staff for use in updates. • Maintained response times to support business continuity. • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment. • Served as primary point of contact for support relating to owned solutions and products. Show less
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AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
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India
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Public Relations and Communications Services
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700 & Above Employee
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Machine Learining Data Associate
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May 2017 - Oct 2018
Responsibilities • Transform given multilingual raw data into machine learning algorithm format with right HTML tags in very fast paced, target driven work environment. • Analyzed large datasets to identify trends and patterns in customer behaviors. • Collaborated with multi-disciplinary product development teams to identify performance improvement opportunities and integrate trained models. • Flexibly supported other teams and processes when required help. • Maintained minutes of meeting every day. • Met production quality every day and week. Achievements • Alexa Data Services: Quality topper of month July 2018 • Managed my team's quality to maintain and exceed benchmark being my team's quality SPOC. • Increased my team's quality from 57 % to 92 % within a month on Data transformation. Show less
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Sutherland Global Services
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United States
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Technology, Information and Internet
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200 - 300 Employee
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Customer Service Representative
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Aug 2015 - Oct 2016
Responsibilities • Multi-tasked on 4 to 5 remote P.C. at same time in a fast-paced work environment. • Gathered, organized and input information into digital database by creating incidents for every client call. • Documented every troubleshooting step done to database for further follow up. • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities. • Made sure that client's product is in right hands using soft skills throughout process. • Optimized customer experience by delivering superior services and effectively troubleshooting issues. Achievements • Best performer for two consecutive months of July and August 2016. • Handled new comers and mentored them technical process. Show less
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Education
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2019 - 2020
Kingston University
Msc Game Development Programming, Computer Games and Programming Skills -
2021 - 2022
Chennaianimation - MAAC - Trusted Animation Institute
Diploma of Education, 3D Animation -
2010 - 2014
sathyabama university
Bachelor of Engineering (B.E.), Computer Science
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